Customer Ratings & Reviews

Had a problem with Samsung dryer. Geek squad came out and determined the dryer was bad so they replaced it, no problem! 5 year warranty worked very well!

I’m not usually one to worry overly much about large appliances when it comes to warranties, but I’m. Sry happy to know that I’m covered for the next 5 years should anything go wrong. I’ve gotten several warranties with Best Buy and never had a problem when it came to using them. Definitely gives me peace of mind and well worth the investment.

Had some questions about my install, solved everything quick and easy

Everything was good,Delivery on time,Service was really good

I purchased the 3 year protection just incase. Definitely worth it if something happens or goes wrong and with a big purchase nice option for the future

Have never had to use it on any of my purchases but its nice to have

Despite all the expensive new high tech appliances, reliability isn't so good these days, so this warranty is a must for us. We could not get parts or even a service call for our old units (only three years old!), so we switched brands and made sure to get a full-replacement guarantee warranty.

This LG set is fantastic! I researched quite a bit, comparing several brands, and finally took the plunge. I love everything about both the washer and dryer. Both are super easy to operate, the washer uses less water, and the clothing comes out smelling cleaner and looking so much better. Thank you, LG!

Best part is warranty in case something goes wrong

The squad was very polite and went out of their way to make sure I was satisfied after an order mixup in the store. Great guys.

I never hesitate to reach out to these guys. They are absoltely great. Always very kind and really wanting to help. Very smart folks. Glad to have them!

Love it - best thing around! Always good service!!

Geek squad was on time for installation appointment and fast install great at what they do

Very convenient using, set & forget. The app notifies you when your wash is done, what stage it's in & many more

I always buy the extended service in my appliances and it is well worth it. You can’t beat the price and I like how geek squad offers five year warranties.

Agent on phone, ordered the wrong parts. Waited 3 weeks for the parts, but 1st Repairman couldn't fix my range because the parts were wrong He ordered more parts & i waited another 3 weeks, but they weren't the right parts so 2nd Repairman ( who was good) couldn't fix it, but he did order the correct parts. He expedited the 3 week wait, so i could get the range fixed in 1 week& the good Repairman fixed it. It took 7 weeks for Geek Squad to do their job.

For all the horror stories that I read about new washers & dryers this PSP seemed like a no-brainer. Anything over $1k I'll drop the extra $ on to not be hassled if it dies. If my washer or dryer dies, I'm not going to be at a coin-op laundromat. Imma be watching the Nerd Squad roll up and fix it.

Hopefully I never need this product, however for the length of the warranty and the price... that's what pushed me over the edge to purchase from Best Buy

I have not had to use this for my washer yet, but bought for a peace of mind as i always do for appliances from Best Buy. It is a great investment.

The geek squad is amazing! It’s better to insure your items and leave them in hand of professionals