Customer Ratings & Reviews

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

Installation was smooth! The technicians moved the old washer and dryer to the garage, hooked up everything and even cleaned up where water had spilled from the old washer. I highly recommend the Geek Squad. I hope I never have to use the rest of it, but for my peace of mind, I feel better for having it.

You can never go wrong. I always get the geek squad protection on almost every purchase I can. Easy exchange and or repair process.

Perfectly amazing! Love the Samsung washer and all its capabilities.

Great price for a new washer. We are hoping the 10 year drivetrain and tub warranty lives up to its hype. Have used the washer a dozen times so far and all seems to be fine. Will have to review this product in another year to update the status of our satisfaction

Product works wonderful still and is everything I needed

They helped us putting the washer in truck. Great service!!

I love my Dryer its confortable inside and look great and any laundry nice color white and grey

This is a great peace of mind. Always get the extra insurance.

It’s a protection plan not much to say about it…..

This protection gives us peace of mind if anything should break

The ability to customize my setting which includes steam cycles on the washer and dryer is a game changer! This is honestly the best washer dryer set Ive ever owned.

Great service! Fast and prompt setup! I am very satisfied

The price is worth the feeling of safety and security

The agents installed my washer and dryer and made sure everything was working as it should be with the correct connections and hardware.

The agent was very respectful and helpful. Knew exactly what was wrong with my washer.

The Geek Squad is wonderful. They come at the time they said they would be here. They where quick and efficient

I am so impressed with my front load washer and dryer by Samsung. It cleans well, it's so silent and the price was awesome!!!

Haven't had to use Geek Squad this time but have always had a great experience in the past!

I would never purchase an appliance without a protection plan.