Customer Ratings & Reviews

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

I need a washer and dryer in my business. Since they are in a commercial setting the manufacturer warranty is void. Fortunately Best Buy protection plans cover washers and dryers no matter where they are installed.

Great service and great people would recommend for anyone

Buying the 5 year extended warranty is a no brainer. I always get it with all my appliances purchases.

Haven’t had to use it but I would have paid more for a 10year warranty.

Bought for my new washing machine because I have never had great luck with any kind of washing machine I get. I always get the protection plan for anything I buy!

Excellent Service!! Highly recommend! Delivery was on time & received a courtesy call letting me know they would be to my home in approx. 35 minutes & they were.

This is necessary with new appliances. My Samsung washer sounded like a freight train after 2 years. Cost of parts more than the washer. Received a new washer. I have the 5 year warranty, without it I would have been very PO’d and out of luck

Very convenient using, set & forget. The app notifies you when your wash is done, what stage it's in & many more

We purchase one with everything we buy. It has come in hand numerous times and pays itself off.

From Store to Delivery top notch Service, old appliances were removed with the new ones taking their place with cars and Demonstration run.

I haven’t had to use it yet on the new washer, but hopefully I don’t need to

Best service always buy home warranty this any stuff you buy

Let me start off with a huge shout out to Carlos who serviced our machine several times. He was kind, courteous and very informative. I highly recommend the three year plan for appliances.

I am so impressed with my front load washer and dryer by Samsung. It cleans well, it's so silent and the price was awesome!!!

The workers were efficient installing my washer and so far this has been an excellent product. I purchased the 5 year protection to cover any possible problems. My experience with Geek Squad at my church's office computers has been excellent.

I hope i never need to use the service but am glad its there if i do.

Excellent service, always with quality of service and they solve problems quickly and efficiently

Excellent excellent excellent customer service! Love it ❤️

Will be using this soon. The clowns that came out to install them did not install the vent to the dryer correctly, it hangs loose and blows dust into the wash room. In checking this I found the power cord has exposed wiring. I do not recommend the installation people.