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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5741 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 5,741 reviews
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is a must for me. I had a claim on my washer and ended up getting a brand new one no questions asked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is a must for me. I had a claim on my washer and ended up getting a brand new one no questions asked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use it yet on my latest buy. I have used it on a TV. They replaced it when it died.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer services issures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called in 1st time since purchase in 2020. Received someone out of state, hard time understanding and he didn't speak very good english and called me Cereal. 2nd time called in, spoke with Shelly who did a great job!! Took care of issue right away!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps me relaxed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far haven't used it which is a good thing but let's see :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value for the price if you are a frequent shopper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality , runs smooth and geek squad protected if paid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful, but slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with a machine that ended up having some trouble. It was reassuring to have the coverage. Unfortunately, we had trouble during the COVID quarantine. It took about a month for us to have someone come and look at our machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs brought the tools, I already had the connection hoses and hookups, and have not needed the technical services of the Squad in the year since purchase. Zero problems with the entire purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with the 5 year Plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this protection plan for my old washer but back then I went with the shorter plan and the Samsung died about a year earlier. So this time I went with the five year plan which cost only like $30 a year so it seems like a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have had these LGs everyplace I have lived.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer and dryer. I moved into a new home and immediately replaced the older ones with these models. Really quick and efficient installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a different washer it broke within a year best buy didn’t have the same brand but let us pick a different brand and just had to pay a difference we love our Samsung washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use this but worth getting to avoid any future issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received my product too early to tell hopefully all will be well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond happy with my washer! Does it's job very well and have no issues. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First new washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far!!! Havwnt had any issues its very quiet and fan handle big loads of clothes. Great washer so far !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So far not happy with this plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every single geek squad experience has been positive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is geeky and great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad. Great help and perfect people. Buy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Year Geek Squad Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item; good price; easy to operate; works well; easy purchasing/ordering and easy Pick-Up/Delivery. I would recommend this item to friends and family. I have not needed to use this item but always feel better having the Best Buy Warranty

    I would recommend this to a friend