Customer Ratings & Reviews

well actually I never really had to call them for anything yet but it's great to know that I have them

so far so good. Good value and reputable brand. My plumber recommended this brand. Only complaint is Geek squad wouldn't install the steamer component. Wish I would have known that in advance. Had to higher my plumber to do it.

Service was very professional and worked with my schedule.

Good price for the additional service for 5- years. Even I I won’t need to use it, it’s not wasting my money The installers did excellent job with the installation on washer/dryer

My favorite part is the 5 year geek squad warranty, never had to use but I see them moving around the city .

I had to use tgis with my new dryer and have a new one brought to me. The first dryer wasn't drying my clothes completely!

The go above and beyond to help with your needs !!

This will come in handy & I have not used it yet as I barely bought my products

Agents are great! Very helpful and attentive. Wish everyone was like that.

AGENT SHAWN FROM CRANBERRY STORE HELPED ME GREATLY! EXCELLENT SERVICE & HIGHLY RECOMMEND.

Purchased this warranty as in the long run it comes out cheaper than doing the repairs on your own.

Called in 1st time since purchase in 2020. Received someone out of state, hard time understanding and he didn't speak very good english and called me Cereal. 2nd time called in, spoke with Shelly who did a great job!! Took care of issue right away!

Always good to have protection and hopefully never need it.

We bought an open box fair item because it had a dent. We bought 5 year coverage for peace of mind.

Came out ASAP and replaced the LG washer dryer combo because it had a dent from delivery

The agent was very helpful great customer service he explain everything I needed to know

We purchased this coverage so we wouldn't have to worry about any potential problems we might incur with this unit. We haven't had to use it yet and hopefully won't need it but glad to have Best Buy standing behind it. We have had good luck with Geek Squad in the past.

I haven’t used it yet. But I’ve always been pleased with the squad and their service.

I haven’t used it yet. But I’ve always been pleased with the squad and their service.

I always buy protection, I haven't had to use protection from any thing I have purchased from Best Buy. Better to have it and not need it than to need it and not have it.