Customer Ratings & Reviews

Great service!! Everything was fast They helped me install my washer

I haven’t needed to use it yet but viewing it on my account has been easy and convenient. Geek squad always comes through.

I love this protection. everything covers you.anything that happens to your product, they come and repair it at no cost. I would buy it again for each product I buy with best buy

Got a good deal on an open box and the dryer has worked like a dream. Moms happy so everyone is happy

I don't know if they're good washers and dryers, or if the accessories are any good. Why? On Black Friday, 11/25/2021, I ordered a Samsung Washer and Dryer. Both items showed as in-stock and available for delivery and install, which I scheduled when I placed the order. I've now scheduled the delivery/install FOUR times, three in December and one on January 20th. The first three deliveries were cancelled by Best Buy the morning of the delivery (just 1hr before delivery time). The reason? Items not in stock/inventory. On Jan 20th - almost 2 months since I placed the order - I finally got the dryer but no washer. They couldn't do the install because the dryer mounts to the washer. You need both, which is a concept their appliance department is incapable of understanding. So, after 2 months & 2 weeks, I have a dryer sitting in my living room and no way to do laundry. I live in a remote area, no laundromats, so this is really a nightmare. Over the past few weeks I have checked the website & same store. They have had the washer in stock, and available for delivery. When I asked the support person why they couldn't just send the delivery truck to the store, pick one up, and deliver it to me, she just got progressively ruder and told me I had to re-order the washer and re-schedule the delivery and install (delivery/install are separate). Trying to reason with her and explain that I had already done that multiple times only resulted in my being hung up on. I must have called their customer service/Geek Squad numbers at least 12 times. Each time I was told things would happen a certain way and not once did it actually happen. Their departments are spread out over multiple continents, they use third party contractors for delivery/install who don't give a drop about 'Best Buy problems'. Their computer system/software is another problem. Every time they scheduled a new delivery/install, it created new order number(s) like I had just bought them. The people who I typically get transferred to either don't have access to the info needed and/or they don't care because they're in a call center in India. Not just 'one hand doesn't know what the other hand is doing', but the hands are apparently attached to completely different arms/bodies. Finally, about a week ago, I canceled the washer and requested a refund. Only reason why I didn't do so sooner is because, like I said, I'm in a remote area with limited options. Please don't repeat my mistake of thinking they will get it right the next time. THEY WON'T!!! Sure enough, I have a hot stinking pile of laundry that's been building up to deal with when I finally do get a washer, which WILL NOT be from Best Buy!!!

Good to have if you don't want to worry about possible expensive repairs. Laundry machines contain printed circuit boards and other electronic stuff that can cost as much as a new machine if they go out.

It arrived unharmed, on time, and the drivers were thorough in explaining things concerning my purchase.

This is a no brainer for me. I have gotten this protection in the past and had proved to be a real life saver. Look, it's an insurance policy. Hopefully you won't need it. But if you do, you will be glad you have it.

Agents are great! Very helpful and attentive. Wish everyone was like that.

I've used Geek Squad off and on for years. Their professionalism and capabilities speak for themselves. The protection plan gives peace of mind and affordability to a much needed service in today's world!

We Purchased the New Whirlpool Washer, A repair Tech. advised we Get the Extender Warranty on New Washers and Dryers. We took his advice and got the warranty. Our Old Whirlpool Washer was 15 years Old and We only had one Service call on it in 15 years. The transmission wet out after 15 years and it was time for a replacement.

I believe in having my items protected. Therefore, any chance I get, I make sure I include the warranty on my items. I can't tell you how many times this warranty has come in handy. I would definitely recommend doing the warranty whenever its available!

Cost for 3 yr coverage was very reasonable. Was told it covers everything !

Our salesperson recommended this to us. We asked her about all different scenarios and contingencies and we figured that this plan will serve the purpose of warranty and I liked the fact that I don't have to pay visitation fee from the geek squad. We got this for our fridge, washer and dryer.

Geek squad afforded us excellent service. The installation was very rapid which I appreciated in the midst of a pandemic. They answered all questions and hauled the old washer away without any problems. Very professional

Excellent service although have to waited for several weeks for replacement. BestBuy replaced my less than 2-year old Samsung washer with a new one due to several malfunctions.

We had to get this just in case. We know bestbuy has great items but we are glad to get this and cover us in the future. Hopefully we don't have to use it but I feel confident if we do need it. It will do the job.

Very helpful and professional. I am very happy with the results.

Cheape price for peice of mind... 5 years of coverage on top of that...

Geek squad went above and beyond for us. Danny the manager turned our living hell into a great experience. We bout lg washer and went thru hell trying to get it repaired with a lg vendor via geek squad.