Customer Ratings & Reviews

I purchased an extended warranty on my new freezer I purchased. I hope I never have to use it, but I feel good that I am covered just in case.

It's a relief to know that if something happens the appliance will be repaired at no cost. It will also be replaced if it can't be fixed.

Sure, our installation was a mess. And getting that fixed took forever. But you know what? If this thing dies and it's a mechanical issue I'd rather not have to pay to fix it. Totally recommend it.

They did an ok job installing my washer. Did quite get it leveled right. I had to have someone else to come out and get it leveled.

Very quiet, very efficient waher. Excellent value for the price!!

Haven’t needed to use it but glad I still have it.

I get geek squad protection just because it nice to have.

I have bought geek squad protection before when buying a laptop. I can only imagine how helpful this will be if something goes wrong with my appliances.

The Geek Squad has always given me service that is technologically thorough, and delivered that service in a gracious manner. All explanations have been phrased in language easily understood.

For most products, we do not usually purchase extra protection plans. But as we get older the BB Geek Squad protection provides a feeling of needed confidence in both the product and the company itself.

The agents installed my washer & dryer perfectly. Very friendly & knowledgeable. Couldn’t be happier with their service. Thank you.

Had no issues contacting support and scheduling appointments. Techs were professional.

Always had excellent service experience with all my Geek Squad services, now going 20-years with them.

Great product and very happy with the customer service at Best Buy. I would recommend to family and friends

Delivery men came with the ordered parts I added to my bill hooked up everything …. Make sure you always purchase a warranty .

I think it’s a good idea to get an extended warranty for the piece of mind knowing that if it breaks after the warranty runs out you don’t have to worry.

No hassle service, easily to make appointments, CS is the best!

Always great to be able to purchase additional protection to know that you'll have the help you need if anything goes wrong.

Not sure this is needed but we purchased it, just in case. The wait at the Geek Squad desk is too long.

Great washer and dryer. Super quick and quiet. Stackable looks great. And I have not ever pressed the big extra power button yet. Solid build