Customer Ratings & Reviews

I love my new washer machine.thank you best buy♥️♥️♥️

Great quality , decent price, very recommendable for purchase. Thanks to the staff for explanations and shared details about the product.

I don't mind buying geek squad protection from best buy. They are always a reasonable price and with how much electrionics can go bad on appliances these days, I like having the extra protection.

I always purchase geek squad protection because when needed they come out and quickly and courteously assist and correct the problem/issue.

Amazing washer would very highly recommended for thise with big household

Purchased 5 year protection plan for each of the three purchases: washer, dryer, and washer pedestal. Have not used the plan yet, as the three items, I have only had for approximately 1 month.

It could not be any happier with Geek Squad they are always responsive and they always give me the value for the money I spend

Washer and dryer works good, no issues. Able to do many loads in a day

Will buy it again for washer and dryer!!!!!!!!!!!!

Best Buy Team was amazing. On-time, friendly, installed the washer quickly and ensured everything was cleaned up prior to leaving.

Love the warranties with Best Buy. In the past I would never but based on how the other warranties have worked out when needed this is a must. Hopefully I never need it but if I do...

Love the Geek Squad. They came out to help with the first set of washer and dryer. They were very professional and helpful.

Very helpful and courteous.very professional........

Best buy squad carefully handidly our new washer to our desired location.They were so kind and very courteous.

Great service very helpful helped me with my washer machine

samsung outstanding quality & customer support is great! questions answered when needed, tips , but always a great machine

Everything was taken care of in a timely manner. They were very helpful, polite and respectful to my home.

Very easy to get, and very worth it. Given the cost of the original product, getting this really give you peace of mind.

I forgot to add protection to my appliances when I purchased online. I went inside of the store and purchased protection for my appliances.

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!