Customer Ratings & Reviews

Regardless of what many "experts" say, the extended warranty has always paid off for all of our appliances at Best Buy. Geek Squad does a very good job in-store and in-home.

It's always worth getting 5 year warranty from geek squad for your major appliances - exactly what we got for our 4door fridge, washer & dryer, 65 inch SUHD Samsung TV. Peace of mind :)

The Sound button at the end of washer, was working. The person I spoke on the phone, had it working, put I will have try. I am glad I have the Protection and will call again on this.

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

Feels better to have in case of a problem. Hopefully never have a problem, but it's there.

Love this washer. Its amazing and cleans really good.

great 3-Year Standard Geek Squad Protection !!!!!!

great 3-Year Standard Geek Squad Protection !!!!!!

They were very nice and considerate. They brought it in 5he house for me

Works Beautifully, couldnt be happier with the washing machine.

Purchase a warranty with all electronics todays because China is making garbage products that we have to buy

Purchase a warranty with all electronics todays because China is making garbage products that we have to buy

Best in breed appliance warranty, given the imminent failure of Sears, I find it refreshing to go to Best Buy where the voice of the customer is heard and innovated around. For the price you truly can't beat it.

I am glad I purchased the 5year Protection plan after seeing the ease of installation by Best Buy I know that by having the plan I do not have to worry if it needs repair

Geek squad protection plan is number one in my book they do their job and you’re awesome

Good vakue. They offer 20 percent off with total tech support subscription. I would definitely recommend this plan.

Always get geek squad protection. An easy process for any issue you may have

Bought the protection and hopefully will not need it. I figured its better to spend a little extra now, rather than buying a whole new machine if anything happens in the first few years.

peace of mind, need to have with appliances of this kind. always regretted when I did not buy

Great ppl very professional Didn't take long at all. Very detail also about what they was drilling and negativeing anything