Customer Ratings & Reviews

I do not buy extended warranty buy th discounted protection for three years with Best Buy card was a game changer.

Thanks.well didn’t use it yet and wish don’t have to as things can continue to run.

due to situation beyond my control i needed help they didn't even take a second to schedule and fix my problem it really pays to have geek squad protection on things

I feel good about being protected for 5 years of my machines life.

Just used a 3 year warranty on dryer. So I decided should probably take out another extended warranty.

The agent was nice and competent but the policy is crap. I had to wait 30 days to see if the part would arrive to the warehouse and if it didn't my washing machine would be replaced. The part never arrived so I got a new washer but we had to wait 30 days which meant going to the laundry mat until it was replaced. The CS rep told me I could buy a new one but why would I do that when I have a warranty policy? It made no sense.

Haven't had to use the warranty. But never had problem in the past. They usually stanby There warranties

Have not needed to use the service, but dividing the cost out, over the 60 months, the insurance is worth the price

Hum, i didn't that samsung dryer is cheap. I reversed door a d screws didnt screw in tight call best buy , best told me to call samsung but samsung was rude told even it a manufacured defect they didnot cover door issues only functional problems and refer me.back to best buy. Eventhough i bought the extended protection buy rep alfonso promised to help me resolve the isue with the stupid but see i just lie to he didnt call me as he promised me. SO IF ARE PLANNING TO APLIANCES DONT WASTE YOUR TIME WITH SAMSUNG BECAUSE AFTER THE 15 DAYS IF IS NOT A FUNCTIONAL THE WONT FIX IT. SAMSUNG SUCKS

Geek Squad protection is a must for an appliance like a washer or dryer with this much technology placed into it.

I think its a great way to go when you buy extra protection for any appliance

Haven’t had to use there service thus far but seems like they would take care of what needs to be taken care of

professional installation ..so glad we used them as it was done right

Guys did great, dryer wasn’t working but turned out to be my new build house issue not dryer. Glad they came out

Very good washer. Looked for awhile and very happy with purchase.

Added to the purchase of a new washer. Hopefully we never have to use this as the washer looks decent.

Happy with the protection plan I bought. I’ve family and friends suggestions which is why I went with this plan.

haven't used the service yet, but I am sure since it is the bestbuy I hope it will be good.

I got this fir peace of mind I hope I will not have to use it but if I do I believe they will take care of me

I haven't needed service on my washer yet, but I can say Geek Squad has solved many of my problems in the past.