Customer Ratings & Reviews

Geek squad service is top tier. I Will forever purchase the service along with any major purchases we make.

Love it, simple to manage and easy enough to function

Worth every cent. Now, I usually pass on extended warranty offers and such. But, Geek Squad is my exception. Not only because they are rock stars- I purchased a higher end Samsung washer dryer set (I am in love with) and they are literally rock stars. I haven’t had to use them but the peace of mind knowing that I can if I need to is awesome. Did I mention that they said it if at any time I need to have my washer dryer fixed I’ll just come and exchange them out for new ones? Yep-oh yeah

I purchased this extended protection to cover the purchase of my new washing machine. Had bought a new washer (different brand) from another retailer (big mistake) as it didn't last even 2 years before breaking down. So I decided to try another brand and not wanting to take any chances, I decided to purchase the 5 year protection plan. I hope to never have to need it, but it's comforting to know that it's there in the event of any problems. The cost of the plan is minimal compared to having to buy another new machine. Would recommend the extended coverage.

The agents were very helpful and respectful. I would like to buy something else in the future.

I haven't use this protection for my most recent purchase yet (and hopefully won't need to) but I have purchased this and used it before and highly recommend it for expensive items because life happens and stuff breaks, it's good to have that security on your investment.

The one thing that keeps bringing back to Best Buy is their Geek Squad Service. I’ve bought warranty service in other stores and no other store made my coverage as easy as Best Buy. Their customer service team are excellent. Now I only purchase all electronics from tv to computers to sound systems to appliances at Best Buy and so do all my family.

We have not had to use it yet but from past experience we should not have any problems

Geek Squad has always come through for us. It is the best warranty service I have had.

I will highly recommend geek squad to anyone needing service protection on their product. The price was minimal for the protection provided.

Over the top across the board from great customer service to delivery.

Most appliances last between 5-10 years. Paying a small percentage of the cost of the appliance for an additional warranty is always wise if you can afford it. You never know when something is going to happen and you need to call in a warranty or repair.

I've purchased these type of insurance before but with Best buy reading through some of the reviews sounds like they don't really care about the customers too much when they return it and worst condition after repairing whether it be stereo equipment. Sometimes I just if I buy a TV I go to Amazon and you could buy the insurance there a lot cheaper you don't have to buy the TV at Amazon to do so. Like asurion or Allstate

It is overall one of the needed and best protection against anything goes wrong with your washer. If your washer is defective, it goes wrong the first year and some may go wrong after 3 years. By the time, it hits 5 years, you got your investment return and usually it performs well beyond 5 years. Geek Squad Protection is great for the peace of mind.

I haven't needed to use the 5-year protection plan yet, and hopefully I won't need to anytime soon. However, with the great value that I got at the Best Buy outlet, it was a no-brainer to go ahead and purchase the protection plan. For peace of mind, I would definitely recommend it to everyone.

Great to know you can have a plan that will service if anything goes wrong or needing repairs. Great investment.

Good insurance I have found advantageous. Quick laptop tech support, repair scheduling for appliances troublesome.

Insignia washer is really good product. It works so well the I will not get a different brand.

bought on sale but not happy with quality and specially installation team

The service was excellent! The guys came removed and delivered my new washer. One of the gentlemen explained how it worked - it was great! I will continue to use this service in the future. Well worth it and a great experience.