Customer Ratings & Reviews

I always purchase a Best Buy protection or extended warranty on just about all my appliances and high end electronics I purchase from Best Buy. I have not regret it once. Most times, I never have to use it but the few times I have, Best Buy protection or extended warranty support have been good to me and supported my purchase. I will continue to purchase each type of warranty on my purchases from Best Buy.

I've purchased these type of insurance before but with Best buy reading through some of the reviews sounds like they don't really care about the customers too much when they return it and worst condition after repairing whether it be stereo equipment. Sometimes I just if I buy a TV I go to Amazon and you could buy the insurance there a lot cheaper you don't have to buy the TV at Amazon to do so. Like asurion or Allstate

When the delivery person did not notify me the night before with the window of time, I called Geek Squad and was able to reschedule delivery for another day. Excellent customer service and helpful!

I ALWAYS get this coverage for any major appliance i purchase. If you have ever had to make a warranty claim with any major manufacturer, you know that its a HUGE pain in the rear and almost worthless because they really don't help. I was told by a friend about this plan best buy offers and how easy and great it was when they had to use it. Once he told me this, I have been purchasing all of my appliances with Best Buy and ALWAYS add the protection. I recently had to make a claim with my washing machine. They were so helpful. I owned it for two or three years and the buttons stopped working. They actually just replaced my washer with a brand new, bigger washer at no extra charge. I am so glad that I bought this coverage and will continue to do so!

Love the peace of mind. The repair would be way more than geek protection.

Im using them for the last 6 months. They are the best. I have already 2 friends who purchased the same after checking ours.

The one thing that keeps bringing back to Best Buy is their Geek Squad Service. I’ve bought warranty service in other stores and no other store made my coverage as easy as Best Buy. Their customer service team are excellent. Now I only purchase all electronics from tv to computers to sound systems to appliances at Best Buy and so do all my family.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

Very good dryer I love the notification it sends my phone when done

Process was a process from the beginning but once product was deemed not fixable the replacement process was amazing.

Love all their warranty services and packages! Recommend

Quick and easy repair/exchange. Appointment was set for within 48 hours and replace within 72 hours.

Washer was leaking and had to call for service. Tech came out and found nothing after running all applicable diagnostics. He was punctual, polite, and very thorough. Still not sure what happened but everything is running smoothly now.

From what I heard these are great products and I look forward to using them.

Love my washer! No problems. Glad I purchased geek squad protection.

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

Wonderful service and they always go above and beyond to assist their customers.

Best warranty in the business. Worth the extra cost vs their competitors.

Purchased for the extra security just in case. Have not had to use thankfully but good to know they are there if needed, But they did do a good job of installing my new washer and removal of the old ones.

This washer has proven its worth. I wash light and extremely heavy soiled clothes and this washer continuously comes out ahead.