Customer Ratings & Reviews

im sorry it took so long to find this product. I love it and it is one of the best decisions I have made for my home improvement.

Very satisfied and well worth it. Our washer stop working i contacted geeksquad they set up at home appointment for you and they fix whatever is wrong with your washer. THEY REALLY ARE AVAILABLE 24/7/365 IT DOESNT MATTER THE TIME OR DAY and i do recommend this plan for everyone.

Was able to replace the item quick and easy after a brutal delivery

While the extended warranty is a bit spendy, we have had a great experience with not too much fuss. The fuss was the smart-alecky kid ordering us around as if he had total control while also displaying way too much disrespect. The aloof posture of the "hands-off" generation is beyond annoying. Bring back corporal punishment, please.

Love the extra protection plan now I don’t have to worry as much if the system malfunctions

I always buy extra warranties. Though it’s not always a simple process to use them. They replaced my dryer after 4 years, free of charge. Sometimes their limitations are an issue. My new TV I’ve had for less than a month, my cats decided to scratch up the screen for some reason. It’s cosmetic, and it’s very noticeable while you’re watching something, but This is not a covered damage. I would’ve paid extra to get a warranty that would cover this kind of damage, but that’s not even an option. So that’s a let down. But I’m confident if I have other covered issues they will take care of me.

Dryer is great had a small dent in it from delivery can’t really see it but got a gift card for the damage had it for a few months now working strong

Good product no issues. Dries clothes well no gas smell

Door wasnt closing properly and geek squad replaced it fast

Not much to say about this. I get a paper and email with information for the geek squad. If something should go wrong I call and use it. That simple.

I purchased the protection plan on an open box item, and even after purchasing the protection plan, my total still came out to less than the original price of the item I bought. Definitely worth it to have protection and peace of mind.

Haven't had to use the service of Geek Squad yet and frankly I hope I don't. I have used the service in the past and I was very pleased so we took the three year warranty just incase the Whirlpool appliance was a lemon.

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

So far so good. The LG washer washes clothes with high efficiency. Uses minimal water, but cleans clothes well. Our clothes comes out wrinkle free and smells very clean compared to our old set. Settings on both washer and dryer are easy enough to understand. Never had issues with LG brand and I'm hoping this set will last us for years to come.

Geek squad protection awesome people over the phone help me and recommend me how to be ready for any inconvenient

They were very helpful and quick in installing my new washing and taking out my old one.

I usually do not get extended warranties, but on a larger purchase, and having had a "lemon" front loading LG for too many years, I thought this was prudent (if I had one of these on the frontloader, I would have used it long ago - instead, I chose to wait for it to die to be frugal). The 3 yr warranty on the Insignia was less than warranties on some other machines and I have the peace of mind knowing it won't just be on me if something should go wrong. Glad I got this!

Very thankful to know who to call when I need tech help!

I bought this for my prior washer and dryer each and used the dryer 6 times, and the washer twice, and all at no extra charge for me, totally worth it

I’ve always had great luck with geek squad service. It pays for itself. I’ve had it on a robotic vacuum that had issues & I ended up with a new one. The newest geek squad protection I got was for my new washer. That way I don’t have to worry about my new appliance!!!!