Customer Ratings & Reviews

Excellent and very helpful they come right to your home and are quick to access the situation and resolve any issues you have

I bought this warranty for my washer because I had an Issue with the first one. I didn’t know Best Buy only gives you 14 day returns on Appliance. I thought because I was elite plus I had 45 days return policy. But no only 14 days lucky Samsung gives 1 year manufacture warranty. The washer broke 16 days inn. So with the second one. I bought this warranty I hope it’s worth it

I am not sure what to think about this protection. I have purchased it twice and needed it twice, but there is no prorating. Once the dryer is replaced, you need a new Protection agreement. I was six months in on a new replacement dryer. I am electing not to purchase this protection again. I will just get the unit repaired under warranty or replace at Home Depot.

So far so good haven’t had to use it yet but I have always bought the geek squad warranties because it’s better safe than sorry and paying for out of pocket expenses

Usually I don't buy warranty plans but decided to buy it for my washer and had to use it right away, it was really easy and painless to file a claim and got my washer fixed.

over all seems good but I'll call a appliance person before geek squad as i feel they may not leave in good parts came with cause this thing had problems from the start like you push button bunch of time and it wont even start like old switches .don't trust them

The washer is great! Its huge. The best buy customer service was awful though. Shawn the manager at the South Portland store is super rude and condescending.

The agent mounted my dryer very professionally. They carefully carry the dryer minding the wall and protecting the floor.

Have not had to use it yet. But the Peace of mind it gives me Is almost priceless

I love best buy been with them for years with my applying

The sense of security you get from paying a bit extra is worth it. Especially for the purchase of big-ticket items. I have always had a pleasant customer service experience.

We haven't used it yet, because the washer/dryer is working well.

Best service always buy home warranty this any stuff you buy

Purchased the 5 year extended warranty through the geek squad for our Samsung washer. Although I haven't had to use them yet, it is nice to know I have the added protection if needed.

5 year warranty on washer and dryer used once or twice on washer dryer before pays for itself if any problems do occur and in 5 years its likely

Excellent excellent excellent customer service! Love it ❤️

Great, fast and fixed issue. Tech was quick to fix issue

Purchased the Geek Squad Service Plan. Have not needed to use it, doubt I will need to, but better to have a service agreement and not needed rather than need and not have.

The Geek squad was awesome! In and out in no time at all. I will forever buy this model! It is so reliable and looks good!

This 5-Year Standard Geek Squad Protection is well worth the price when it comes to modern appliances. If the item can be fixed then the Geek Squad protection plan will cover it and if not they'll replace the item covered.