Customer Ratings & Reviews

Good product no issues. Dries clothes well no gas smell

I have always been told to purchase extended warranties and have never really needed to use them or I am often disappointed with the coverage that is given. I found myself having to use the Geek Squad protection one time and they were amazing. They gave me all of the options and made sure that I received the best option. I will never make a purchase without it again.

If u need service if parts are ordered they don’t show up Best Buy will not tell u that service guy will not be coming on the day your service guy just doesn’t come nobody will let you know you just wait for nobody to show up No communication in-house

Purchased the 5 year extended warranty through the geek squad for our Samsung washer. Although I haven't had to use them yet, it is nice to know I have the added protection if needed.

Geek Squad Protection is something I always get with everything I get from Best Buy. It’s a lot better and easier to deal with Geek Squad vs the actual manufacturers. Manufactures warranty and dealing with their process really sucks, Geek Squad is the way to go.

Usually I don't buy warranty plans but decided to buy it for my washer and had to use it right away, it was really easy and painless to file a claim and got my washer fixed.

It have affordable insurance price to keep my mache secure and protect

We always get the Greek Squad warrantee of high dollar purchases. Quick and easy one stop shopping. I’m sure there are other options, but have always been pleased the BB when I needed to call.

The sense of security you get from paying a bit extra is worth it. Especially for the purchase of big-ticket items. I have always had a pleasant customer service experience.

Very thankful to know who to call when I need tech help!

So far so good haven’t had to use it yet but I have always bought the geek squad warranties because it’s better safe than sorry and paying for out of pocket expenses

They come fix any and evening ever wrong with the washer or dryer on the spot

I love my LG washer and dryer!! They are quiet, efficient, and looks good!!!

The agents brought my dryer inside no issues and were super nice

I haven't used it yet. But I have just in case, so I think is very convenient to have it.

I love the LG appliances. A couple of things to think about with this product, First,I am 5'4 and I cannot reach to the bottom of the drum to remove all the clothes, I have to use a stool to reach the bottom. second, I have had this product for about 6months and it is leaking from the bottom.

Quality is guaranteed with this purchase through the Geek Squad. I have worked in retail and will not make a major purchase without having the protection plan. It’s that simple. With the plan, the consumer is afforded the ability to have their product serviced or many times, replaced, when they don’t perform as they did when new.

Purchased the Geek Squad Service Plan. Have not needed to use it, doubt I will need to, but better to have a service agreement and not needed rather than need and not have.

I’m glad I added the needed protection It just give me a piece of mind and all worries aside

The dryer I bought with a 3 year geek squad warranty broke right before the warranty expired. I called geek squad they set a appointment within a few days. The repair man came and diagnosed the problem. He called me later to let me know the repair was over the limit they allowed for cost and they would replace dryer for free with exact one. The squad is the best way to go