Customer Ratings & Reviews

Best decision I ever made one bill all things covered by Best Buy as long as it’s purchased for them really good job with this one guys!

Bought washer and dryer, that loaded it into my vehicle.

It better be good for a repairs. I didnt buy it for anything but that

I always get extra protection when making big purchases. My last appliance I purchased I got the 3 year warranty and I never had to use it, Would definitely recommend.

The agents very Professional. I’m grateful for their help!

I haven’t had to use it yet on the new washer, but hopefully I don’t need to

Agents came and picked up my old washe/ dryer and installed new unit. Very friendly and professional.

Nice to.kmow if something goes wrong Wasn't a bad price point

Have not had to use it yet and hope I never do, but glad to have

This is a must buy for appliances as i do not think quality of GE/Samsung/LG are the same anymore. My last washer started having issues at 3 years and this is worth every penny for peace of mind protection

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

This refrigerator purchase is the result of a previous lemon. Geek Squad sent out repair people 3 times and then determined to replace it. The particular model was no longer available so sent me a voucher for purchase price to put towards this purchase. And you bet I bought the Geek Squad protection plan again on this one!

Good t customer service Great job Geek Squad. Thank you!

Best part is warranty in case something goes wrong

I am NOT one who often purchases service protection plans on most items, but my new LG washer/dryer combo is FAR more technology based than the pair they replaced (which lasted for more than a dozen years), so . . . I hope to never use the Geek Squad plan I purchased, but I can rest assured that IF anything does go wrong beyond the standard time, I'm pretty much totally covered. It's hard to put a price tag on that feeling, so I won't fuss at all about what I spent. Done deal, and I'm glad I did it.

Was offered a great price to protect my investment.

In the past I have skipped the additional Geek Squad protection with appliance purchases. However, the newer appliances have significant electronics / controls equipment... and that has a greater risk of failing. Sure enough it did with our new washing machine, but it was simple to scheduled the repair thru Best Buy and the service tech was great. It's the way to go!

They attempted to repair the problem and once it wasn’t possible getting the items exchanged was easy.

Geek squad has excellent customer service. Definitely recommend !

The protection plan from Geek Squad has been a blessing for all my appliances that need repair. Have always with their immediate response for any repairs.