Customer Ratings & Reviews

Very good product and give a good save feelings create

Geek squad always delivers great content squad protection

The installers did a fine job of bringing in and setting up my new LG gas dryer. They followed COVID protocols, used shoe covers, carefully removed and restored the hydrolic hinge on my screen door, properly installed gas hose & exhaust, leveled the unit, and made sure the unit was working properly before the left.

LG steam front load washer and dryer, I have these at both houses, uses very little Easter and cleans your cloths very good. The dryer has wrinkle free setting that leaves your clothes pretty close to wrinkle free. Also have the pedal stool with the built in washer for quick wash of one or two items while you’re running a full load

Cant really give a rating for this. I have not had to call for service yet. BUT, when I called the service number, the person ansering the phone answered my setup questions politely and patiently

Washing machine is great! I love the vent where is keeps it from smelling like other washing machines

Outstanding installation and support. When dryer stopped working, geek squad provided prompt support to swap out with replacement. Although had to initially go through manufacturer warranty process (poor service) once approved for warranty replacement geek squad and Best Buy came through quickly and efficiently. Highly recommended, especially when in home service and installation is required.

Purchased the 3-year protection plans with my appliance purchases. I haven't used them yet, but I feel secure in knowing my items are protected.

This was the 2nd group that came out as the first washer didn't work correctly. They also did a great job with installment.

Excellent value for protecting my new GE profile washer/dryer combo. I have the peace of mind knowing my purchase is covered for 5 years. Thanks Best Buy!

Comes in handy when you need it. Always available. Answers questions or finds the right person for you

Called in and had to exchange my front end washer for a top end loader. These guys made the transition easy and quick. They solved my problems with no question. I appreciate the help.

Wish installers had been better trained on Customer Service. It would have made the installation experience more pleasant. One instance installer kept telling me "No" including telling me not to ask so many questions, they had to get on to other jobs. I said in my business we never say "No" we try to make things work. His reply, "I wouldn't work for you."

Bought this plan for my washer. Five months after buying the washer and this plan, my washer had a leak. It was a disconnected tubing and was fixed quickly for free (would cost over $200). Yeah it would be still under the manufacturer's warranty but from what I have read it could be a headache to get help from them.

The Geeksquad installed my washer and answered all my questions I hope I never need them to service the washer for any problems that may arise but if it does I would feel confident in their servicing it.

always a pleasure dealing with best buy team members go above and beyond to help always recommend friends and family to go to best buy

Washer and dryer combo. Works great. Just standard for the money

This product is awesome and has the reputation of being reliable. It is easy to take care of and clean and it does the job job like it said it would do. I would highly recommend this to a friend.

The price is worth the feeling of safety and security

Both appliances are very easy to use. We bought them about 2 months ago and so far both are working wonderful. I bought the 5 yrs extended warranty as well just in case.