Customer Ratings & Reviews

The new washing machine was not operating as required. The geek squad offered to immediately replace the unit. I was able to get the unit to work properly after turning the operation knob back and forth and resetting it to "normal" operations and it works very well now. I called the Geek Squad and they nicely cancelled a replacement washer. No problem !!

The Geek Squad is wonderful. They come at the time they said they would be here. They where quick and efficient

You can never go wrong. I always get the geek squad protection on almost every purchase I can. Easy exchange and or repair process.

I wanted extra protection and this was affordable.

Bought as protection hope not to use but if needed it's geek squad they are great

This smart dryer is a super upgrade from the one I use to own. Very efficient and quite. The Tech helped me pick the dryer as super friendly, and very helpful, glad I chose BestBuy.

it is best to buy extended warranty on appliances if you plan to installed this into rental unit. Basically renter are P IGs. they do not care for things that they did not pay for. In the long run, these extended warranty do pay off or more of an insurance policies in case they break down in the future. Repairing major appliances can be very costly. Just a thought

it is best to buy extended warranty on appliances if you plan to installed this into rental unit. Basically renter are P IGs. they do not care for things that they did not pay for. In the long run, these extended warranty do pay off or more of an insurance policies in case they break down in the future. Repairing major appliances can be very costly. Just a thought

I never hesitate to reach out to these guys. They are absoltely great. Always very kind and really wanting to help. Very smart folks. Glad to have them!

I always buy the extended service in my appliances and it is well worth it. You can’t beat the price and I like how geek squad offers five year warranties.

I have not had to use this for my washer yet, but bought for a peace of mind as i always do for appliances from Best Buy. It is a great investment.

Sometimes the clothes gets off balance and it will shut off and you have to take clothes out and rearrange it to make it work

Always a go to store for me! Thankful for Best Buy

Satisfy and secure with this purchase Protection plan

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

I feel the need to have a 5 year warranty on any product because things can unexpectedly go wrong. Even though the dryer I purchased is a high quality dryer I need assurance with the 5 year protection plan in place. I've used the protection plan in the past because we purchase many and its user friendly. Thank you

My tech were awesome. They were friendly and knowledgeable.

I am so thankful that I purchased this for my appliance. I have had to use this protection to replace a dryer for which the front glass had shattered without reason. The process is extensive with a 3rd party company to come out to see if they can repair issue that was not pleasant but after quite some time, the appliance was replaced.

Didn’t need service after all. No help needed………..

Had to use after dryer stopped spinning, easy to schedule, i was expdcting a couple of weeks wait since i am furtyer away from store (1hr) but i was able to get scheduled 2 days later.