Customer Ratings & Reviews

I love this protection. everything covers you.anything that happens to your product, they come and repair it at no cost. I would buy it again for each product I buy with best buy

Protecting my appliances is a must. Geek Squad Protection is a great value.

I usually don't buy extended plans but after having worked on my old washer at least a half dozen times before deciding to replace it, this was just peace of mind.

Geek squad warranty service is a great deal. You can count on large ticket items breaking down from normal use. Having the warranty is needed to give you piece of mind when the time comes for repair service. I challenge you to try and ask the manufacturer for assistance and they will not be helpful. Go geek squad!

Purchased my dryer and washer from here and if it messes up they will give you a new one , used to shop at cons and they would do minor fixes and I wad back to not having a washer or so on. Love that geek squad work with you and extra protection never hurts! Better to be safe than sorry

I highly recommend that you check to see if the local Geek Squad has people on staff to do repairs for the item you are purchasing. If not, your product will still be covered but you’ll have to wait for insurance company used for this service to find and negotiate service for your product before repairs are made. We’re on our fifth repair for a product and so far have waited a week and a half to schedule the repair. From my check earlier this week it will be at least next week before that might happen.

Always get this on appliances. It's simply the best at getting your appliances taken care of.

Have purchased protection on many of my electronics, but only needed once and came in handy. Repairs were made at no cost

I believe in Murphy. If I buy the protection plan, nothing will happen. All of the reviews of the available units mentioned issues that require service or the replacement of the unit. If something happens, I am covered.

I don't know if they're good washers and dryers, or if the accessories are any good. Why? On Black Friday, 11/25/2021, I ordered a Samsung Washer and Dryer. Both items showed as in-stock and available for delivery and install, which I scheduled when I placed the order. I've now scheduled the delivery/install FOUR times, three in December and one on January 20th. The first three deliveries were cancelled by Best Buy the morning of the delivery (just 1hr before delivery time). The reason? Items not in stock/inventory. On Jan 20th - almost 2 months since I placed the order - I finally got the dryer but no washer. They couldn't do the install because the dryer mounts to the washer. You need both, which is a concept their appliance department is incapable of understanding. So, after 2 months & 2 weeks, I have a dryer sitting in my living room and no way to do laundry. I live in a remote area, no laundromats, so this is really a nightmare. Over the past few weeks I have checked the website & same store. They have had the washer in stock, and available for delivery. When I asked the support person why they couldn't just send the delivery truck to the store, pick one up, and deliver it to me, she just got progressively ruder and told me I had to re-order the washer and re-schedule the delivery and install (delivery/install are separate). Trying to reason with her and explain that I had already done that multiple times only resulted in my being hung up on. I must have called their customer service/Geek Squad numbers at least 12 times. Each time I was told things would happen a certain way and not once did it actually happen. Their departments are spread out over multiple continents, they use third party contractors for delivery/install who don't give a drop about 'Best Buy problems'. Their computer system/software is another problem. Every time they scheduled a new delivery/install, it created new order number(s) like I had just bought them. The people who I typically get transferred to either don't have access to the info needed and/or they don't care because they're in a call center in India. Not just 'one hand doesn't know what the other hand is doing', but the hands are apparently attached to completely different arms/bodies. Finally, about a week ago, I canceled the washer and requested a refund. Only reason why I didn't do so sooner is because, like I said, I'm in a remote area with limited options. Please don't repeat my mistake of thinking they will get it right the next time. THEY WON'T!!! Sure enough, I have a hot stinking pile of laundry that's been building up to deal with when I finally do get a washer, which WILL NOT be from Best Buy!!!

Excellent service although have to waited for several weeks for replacement. BestBuy replaced my less than 2-year old Samsung washer with a new one due to several malfunctions.

excellent the best I recommend I love it very good work, fast and very professional

Spending over $1000 on any product you should at the very least consider a warranty. I purchased this 5-year warranty because I brought a $1800 washer and I like want this warranty provide "in case something happens"

Nice to be able to extend the warranty on my Samsung washing to 5 years. A little protection goes a long way.

This is the best washer I’ve purchased. The removable agitator is AWESOME

I purchased this warranty in case I have to use it. So far so good. In past warranty purchases, when I needed service, someone would always come out. I hope I don't have to use it, but I feel good with my purchase.

We have used this service in Canada and USA. They deliver what they promise.

We have used this service in Canada and USA. They deliver what they promise.

Price point for insurance was competitive based on my research for similar items in other stores

Hopefully I never need it but definitely brings peace of mind. Have used this protection on other items and it has worked perfectly, had to replace a defective item and had geek squad warranty sort me out