Customer Ratings & Reviews

Washer and dryer have been great. Quite machines and look nice in the home.

I made the mistake of having the machines delivered and not installed later to find out from Samsung that I need to install professionally in order to keep my warrantee the geek squad came installed it free of charge when I could to charge me now great job guys thank you

So far so good -- we feel like we're well-covered with the 5-year Standard Geek Squad Protection service plan we purchased with our new LG washer. Highly recommend to buyers for the peace of mind.

would not really know haven't had to use it. Does give me peace of mind

This has already payed off. The first dryer was bad and they replaced it

the agents installed my new washer and dryer and were very professional.

It’s better to have the warranty than to not have but service technicians from local repair places are horrible. Only positive is that when they can’t fix it after multiple times, you can apply a credit towards a new purchase.

The squad installed, really worked as a team, neat and careful

Showed up on time . Professional . Happy with the purchase

I went in trying to buy protection on a washing matching I had just purchase and the employee was very helpful. Maalik not only explained to me the benefits of getting the protection plan, he made me feel comfortable and try his best to help me. He was also very polite.

I mean what can I say, it’s the Geek Squad, they are amazing at their jobs. If something is broken you are lucky to still have it insured by the Geek Squad, because they will fix the problem and FAST!!!

Delivered on time. With no scratches. Very personable. Great service

The Geek Squad Protection Plan option is a must have with the purchase of any washer, dryers, refrigerators, dishwashers and higher end tv's! If something goes wrong Best Buy makes it right!

Always purchase extended warranty for any of your new appliance just in case there’s a problem in the future. Its worth buying it coz any appliance tends to break within 2 years of use.

Nice to have a protection plan for appliances so that I don’t have to take time out for repairs myself.

The Delivery Guys Were Very Helpful In Explaining The Machine Operation

Made sure it got this to protect my investment. Great pick up and they allowed me to add it to appliance I got from outlet.

Geek Squad helped me navigate through the issues, they are knowledgeable, while they may get offended when you ask some stupid question, however, worth buying the protection specifically for large purchases.

Im feel much more secure knowing that i have help should anything go wrong

Looks incredible and not as loud as i expected, certainly an excellent addition to our home