Customer Ratings & Reviews

So far the units have been working fine. Hopefully I won’t have to use the plan but it is always good to have a back up

Excellent experience they help you to save money in electricity, is good and cute for you home, pretty easy to install and absolutely easy to use, the best for you home ever.

Excellent experience they help you to save money in electricity, is good and cute for you home, pretty easy to install and absolutely easy to use, the best for you home ever.

Definitely worth the cost for 5 years protection. Have had issues in past with both washer and dryer and repairs and new units far outweighs cost of having this piece of mind.

The agent came out and repaired the unit the very next day. The problem was solved and no further issues have come up since.

Excellent, professionals, educated & service oriented! Recommeded…100%

We installed our appliances ourselves, but had a question during installation and they quickly answered with clear instructions.

I ordered a dryer was delivered by geek squad guys were polite. But dryer never worked I called geek squad 3 hours after it was delivered had to wait 4 days for them to come look at it was unfixable.so had to be returned I then had to wait 4or 5 days for them to come pick it back up and bring new dryer in mean time had to go to laundry Matt spend more money this should of been fix much sooner at a 700 price .i was very upset on how this all played out cost me even more money in long run but the guys who were here to drop off were polite did there work but did not clean up after the moved furniture to get dryer were it needed to go but did not put it back when done also the Dickson city store does not have enough people to hook up gas stuff. First I was told they can't hook up then after they got here was told they could if the guy that has certification was with them ( which he was not) and 2nd time here store told me they can hook it up but there was additional charge ( are u serious I spend 700 on dryer that didn't work you told me could be hooked up by you now it can if I pay more money) and still guys that came couldn't hook up because they were not certified to do so and new dryer was even more money than first time plus I had to go to laundry Matt to do my laundry

We love having the coverage just in case of a repair. We bought this coverage before and had to use it and it was a good experience!

items were installed with no issues, satisfied with the installation and product

Hope I never need to use it, as the LG washer this was purchased for is supposed to be very dependable. BUT.... ONE NEVER KNOWS FOR SURE. All in all, glad to know if something electrical/digital breaks down it will be covered for the first five years.

The agents came and dropped off the washer. They were very friendly and efficient

There worth the money, i feel very protested with there coverage, , i dont worry things will go wrong after buying, if they do i know it will be fixed or replaced

So far so good. Hoping everything goes well with my purchase and wont have to use my extended service

Best for overall protection , quality service and performance

What can I say, Best Buy is hands down the best place to go to for appliances. The prices, delivery, installation and extended warranty make this the perfect package. Not to mention quality products. And finally customer service is exceptional.

Great, fast delivery, quick installation no issues

Delivery was good , guys were ok considering 5flights up. But I took care of them. Machine still running great I'm happy with my Samsung washing machine.

Amazing geek squad service they were able to solve my problem in no time.

Purchased an LG washing machine, amazing love it. But the installation was flawless and fast. I also purchased the 5yr extended warranty service for peace of mind.