Customer Ratings & Reviews

Glad I purchased it in case something might happen or it just stops working

First several guys that serviced my old dryer were untrustworthy and were no help at all. The last geek squad guy was amazingly helpful and honest. Very professional and customer oriented. This review is for the last geek squad guy that serviced my old dryer.

The tech guy was scheduled to come 2 days after i requested a visit and he was here right on time and got the issue with my washer solved in under an hour. Super happy after spending almost a grand on this machine just barely over a year old.

Easy to install. Works great. Much quieter than our last washing machine. Good large capacity and plenty of washing options.

Build quality on appliances is not what it use to be and prices are higher. I definitely recommend getting an extended warranty.

Never had to use them yet, but gives one a form of comfort knowing one has help if needed!

So far, so good! Dries fantastic. Good settings, easy to use. I like it

Geek squad resolbed all of my concerns and I assisted with multiple dryers and resolved it efficiently and effectively.

I am happy that I have this service in case anything happens to my dryer. That added protection makes me feel good about my purchase and gives me a piece of mind.

Agents were very helpful and respectful with replacing the damaged item

My old washer lasted over 20 years before finally dying. I fully expect my new one to have excellent longevity. The additional protection was 'just in case.'

This reflects my experience with Lowes warranty service and how Best Buy promises to be better. Just over a year ago I purchased a Samsung from Lowes. After about a year and 2 months it stopped working. I did have the extended warranty so I called to make a claim. Lowes contracts with a third party to do repairs. They made a big deal about having the serial number and model number (which they should have already had from the purchase) so they could have the right parts. They arrived without the right parts and tried to order. Did not follow up well. I had to keep calling back and then find out they didnt think it was worth fixing. 4+ weeks later I am finally getting a check for the purchase price of the item. This is where Best Buy comes in. I asked about all of these things and they made it seem very easy and seamless. Geek Squad in most cases comes out for the repair. If they cant fix it, you get a new one. Their warranty also comes with power surge coverage which is not covered from Lowes. I havent had to make a claim but this is already better than Lowes.

I love this wash/dry combo! It has some great customizable features, and can even be controlled from a phone app. The only con is that drying tends to take longer than traditional dryers.

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

Great team work and very efficient with their jobs

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

I only buy from best buy because of the amazing warranty. You should too.

My agent Kendall was amazing she not only explained everything very well, she walked me and assisted me every step of the way. Her patience with me was impeccable. It was so nice to be taken care of by someone who knew what she was doing. THANK YOU KENDALL!!

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.