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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4585 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 4,585 reviews
  • Rated 5 out of 5 stars

    Good installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squeezed a close-fitting refrigerator into a restricted space, navigating a tight doorway. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful with everything. Very friendly good customer service

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Marlyn. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Protection by Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm hoping it's an excellent choice. Thank goodness haven't had to use it yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plans have always payed for there self

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the protection plan because you never know what’s going to happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for five years cannot be beat, and being backed up by Geek squad makes it even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my refrigerator was very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased a new refrigerator I didn't hesitate to purchase a service and maintenance for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick response

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came out right away to address concern, and resolved issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed the refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job the agent that he installed my fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifesaver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 years!!! You will need it for such an investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet. But it does appear to be a good deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it for the piece of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 stars because they weren't scheduling repairs at the beginning of Covid...but I needed my appliance fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always add protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth adding the protection just in case!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time to the house and mounted my television without any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and gives us certainty of coverage in case something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got additional protection plan on my new purchases at Best Buy. Products are still new so I haven't had to use it yet, but I like having the peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do it it will protect you from issues I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is A +

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use them on fridge (thank god) but had to use them on tv and they showed up on time and fixed problem. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fridge repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great did everything they could do to repair our new fridge, till we finally exchanged it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called because my brand new refrigerator was making a lot of noise and they did not know what to do. The installation was fine and they were knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad beast squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best absolutely love using them for expensive purchases

    I would recommend this to a friend