Customer Ratings & Reviews

I needed to repair the compressor for my fridge and they took 3 weeks to give me a date to come repair it,I ended up exchanging it for another one because I couldn’t wait for the repair any longer

3 techs came on different occasions and still can't fixed the issue and when you call geek squad for the extended warranty you purchased, it will take you forever and will dropped your call intentionally...so this is not worth buying

As of today I have made 4 appointments including that day of delivery and I still have a refrigerator that opens the wrong way. I was just told that there are no customer service supervisors because they are working from home. As soon as I find the link to cancel my protection plan I am going to and use the money to hire someone that will do the job.

Never has the warranty transferred to the new fridge from the damaged one that was delivered the first time. It was told that it would be and I find out just recently that it wasn’t. Will not purchase appliances or warranty from here again

Haven't used the warranty yet. It is very expensive, but you cannot afford not to have it just in case something goes wrong.

This only has to do with the replacement of the refrigerator. Not helpful at all.

When you buy a product please find out if they have geek squad coverage near your home if not you are at the mercy of a third party company that doesn't care about your problem because they get paid so minimal that's it's almost not worth they're time

Warranty isn't worth the paper it's written on. The refrigerator leaked and ruined my kitchen floor. The refrigerator was returned but somehow lost at the Best But Warehouse. I had to file a claim on my homeowners policy to cover the damages caused by the leak

6th failed attempt to fix ice maker. 3 times ordered wrong part. Repair guy left part without installing and was rude. It’s been month and half since initial request. Summer gone + have to be take off from work time to be present for all the visits.

They did not haul my old tv and I paid for that service. I had to call and ask them to come back.

Not very happy with geek squad. I call to get service for my refrigerator last year and they still haven’t contacted me.

I purchased all new appliances through Best Buy. They were great until there was a problem. I scheduled an appointment on Feb 27 for March 9. They cancelled on March 6. I told them I took off work and can’t reschedule. They didn’t care they out sourced to a third party was nothing they could do

Bought this in case this new refrigerator don’t last like the old ones that can last easily 15-20 years, so let see if needed?

In working to schedule a refrigerator repair under warrranty - the soonest appt was 7 days out with a refrigerant leak - buyer beware, this is not proactive warranty service.

Too Noisy, I had to return it because the delivery workers scratch the fridge

Really bad service dont even know what they are checking just wasted my time and werent even able to help me at all. Lost $400 dollars of groceries do to this issue

They don't work 24/7 and do nothing before you are in the system, taking several day. You will wait for just making a schedule to fix after delivery. Ridiculous! Do Not buy!

Only for my refrigerator. I feel i should get my money back from this policy since they would not fix the icemake, which was making a loud noise and no ice. It is only 9mos old when it stopped working.

My refrigerator warranty should be for 5 years, but Geek Squad person made an error and put the additional 2 years from 3years on to the washing machine instead. The store said they can not change this error. Calling the Geek Squad on the telephone, and they say they can not change the error. This is an example of a systemic flaw in the customer service system to make it right!!

I am having trouble getting help with the frig that is failing after only 6 months and i have a three year warranty , I thought