Customer Ratings & Reviews

Great to have this program for purchases. Could be a bit cheaper

Our product broke the first year, Geek Squad told us to contact the manufacturer for repair. We got a full refund for product from Manufacturer. When we asked for our Geek Squad money back, they took money out for the first year of use. We said we didn’t use it. They said it didn’t matter and the GS warranty started the day of purchase. We argued that we used the manufacturer warranty. So you pay for 5 years but GS only warranty’s it 4 years and you use the manufacturer warranty the first year.

Service outstanding, of the truck, installed, reviewed operation. Done in an efficient manner.

The gents fit it to the right location and connected with instructions. Thanks

Always get this with any large appliance purchase! You will never regret it.

A MUST! I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy!I highly recommend getting this for any electronic that gets used often or constantly. Washer/Drier/TV/Computer/Tablet... etc. Do not regret it!

I love this freezer!!!! Standup is the way to go, this thing has so much room, it’s sleek and great visually and I couldn’t be happier. I may get a second one.

Definately worth the money, seems like you wouldnt have any hassle with geek squad

Always worth it. I geek protect all my major purchases and will continue to do so.

Love this refrigerator. No complaints. Wife loves this refrigerator. At first she wanted me to buy one less expensive. I talked her into buying quality one time purchase. And she's been thanking me since.

I have not needed it yet. Let’s hope Best Buy sticks to their end of the bargain. I did contact the manufacturer for a replacement part, and they were super prompt. Fingers crossed

Brand new dishwasher received with defective handle. We live in a rural town so no factory reps available and no local Best Buy (miles away). They made provisions for me to have the part ordered and installed by a local appliance repair store in our little town. Geek Squad had me pay the local person and they reimbursed me via a debit card for the full amount of the repair. Worked like a charm. Thanks.

I have to say the Geek Squad warranties have been great! I have had to use them through the years on a couple of items and there are never any hassle or question when needed. The staff is always great to work with. I never buy any produce wihtout the purchase of the warranty offered.

Great service. Had some problems but they fixed them right away.

With so much technology in todays units the five year warranty is a very wise choice. You will be glad you have should an issue arise.

As descripted so far so good. Looks and best of all functions as described.

We replaced our old dishwasher last year with a Maytag which we love, but the motor quit working. While that is rare, we're so glad we had our Geek Squad protection. We contacted them and within a few days it was fixed and running smoothly. We haven't had any issues since. The tech guys were efficient and friendly. We'd recommend this to anyone getting appliances to include their added coverage.

Recently purchased a refrigerator and they were exceptional in their help. They went above and beyond with the install. Would love the thank the gentlemen that came but don’t have their names.

This may be the only way to get BB attention. I've recently purchased this fridge for my rental house at the store with my rewards number and the purchase shows up, as does the purchase of the 5 year plan, but it doesn't show under my Geek squad plans and services. I have to hunt for it. and the receipts are only on there for two years. What will I do then? It happened with a stove I bought a little over a year ago. I have a ticket in but it's still not showing. Get your sh** together Best Buy. Show all my plans that i pay for. Thanks 5Year Standard Geek Squad Protection 5 YR GSP $ SKU: 7873203 Quantity: 1

Perfect are very professional on the phone whenever you need them to help you with anything you buy from Best Buy