Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4643 reviews
(4,643 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great service always
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy always have good quality on their products and services
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy extra protection on all of my products... Everytime I've had a problem...Geek squad solved it quickly...
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
My fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goodness when need help whit may purchase very lovely
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
not used yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope I won't have to use it but it is good to have one. Our last fridge broke and we gave 250 to a tech and even then it was not fixed.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are not as sturdy as my old refrigerator.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Insurance for my new fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the protection but have not needed to use it yet.
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
not very reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still have not got the parts that are missing from the refrigerator been two months
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Protection plans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection is always good. Have had two products that have needed fixing.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always have back up warranty in case of mistake,could never be too sure
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased protection for my refrigerator. After setting it up, I ended up needing service, and every person I have talked to has been professional
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
NEVER BUY GEEK SQUAD EVER EVER EVER!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, if you like giving money away the Geek Squad protection is for you. When we purchased our fridge we were informed that the geek squad protection would take over once the factory warranty ended. Every time we had to have our fridge repaired we were told the geek squad guys were just all booked up and it would need to go thru whirlpool direct. After two dozen repairs we find out that the fridge - that should have been replaced - is no longer covered. So essentially we gave Best Buy money to fix a fridge that they never had any intention to fix and didn't even schedule the service to fix. The way this warranty works is complete garbage, the service on it is garbage, the customer service is garbage. Maybe I shouldn't say that, garbage becomes something useful when it's broken down. There is nothing about the geek squad name, service, or warranty that is of any value to anyone on planet earth. Do yourself a favor and save your money.
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel comfortable with the 5 years protection planning.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
DELIVERY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DELIVERY GUYS WERE VERY NICE. DELIVERY MANAGER SUCKED.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not sure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having the protection is nice but the process is pretty bad. Had my issue escalated. Notes were not taken properly. The WORST part was the service guys that they have a contract with.
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about how this appointment went and the interaction you had. It's always frustrating when an appointment isn't up to standards. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Have not used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used geek squad yet, but when I do I will leave my best review
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Value of protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know that I was have extra coverage on my product just in case something may happen. Call Geek Squad is friendly of helping me set up my product.
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Protection Plan. Best to be safe with extended warranty.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Affordable peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope I never need it but it’s nice to have for peace of mind
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Coverage is good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s always smart to get coverage for your appliances
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I have this warrant but also I am hoping my new appliances are so good I won't have to use it.
This review is from Geek Squad® - 3-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Maggs. Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.