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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4585 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 4,585 reviews
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad always takes care of you when you have the protection for your merchandise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank God for GeekSquad protection, I had to call them out at least three times and the were there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the warranty yet, but hopefully if I do, everything will be taken care of!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for your equipment in case you need it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    there if we need it, I hope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a protection service, I hope that we don't need it but it's there if we do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the extra protection because I do think thinks can happen. They don’t make anything like they once did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good added coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the extra piece of mind. They said I can also get more coverage once my 3yrs are up. Hopefully they dont change that policy lol.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Outsourced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two stars for the terrible system of trying to contact someone online or on the phone who could actually get the service appointment scheduled. It was during Covid so that is the reason it was not a one star. About 3-4 hours of phone time. We had this warranty on a Samsung Refrigerator Freezer. Good thing because just after year 1 the ice cube maker seized up. When we called we were lined up with a contract repair company and not Geek Squad. Ther were nice and professional but it took three tries to get the repair right. To their credit, they followed through and got it done without complaint the third try. I would recommend this anyhow if you have a fridge with an icemaker.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this experience with us. I'm very sorry to hear that it was difficult to get ahold of us. We definitely hear your feedback and will implement it as best we can. I'm glad to hear the issue was resolved in the end but will work to improve the experience. Thank you and stay safe!

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new freezer. I always have warranty on my purchase.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind, hope I don’t need to use it. Recommended for all electronic devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and for the price covers any issues in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was very sincere and helpful at the service desk I had a great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Invest in your purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with the purchase of multiple items. If you spend a lot of money on products, you should also want to have the best insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator it runs great very nice keep your food nice and cold I have not had any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havent needed to use yet. i know they will be amazing when and if I need to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always better to be safe than sorry so I am hoping I won't have yo take advantage of this warrenty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORRY FREE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM WORRY-FREE SHOULD MY FREEZER BREAKDOWN OR MALFUNCTION KNOWING THAT I HAVE THE GEEK SQUAD PROTECTION

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use the protection plan yet, but if I do, I’m sure it will be handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow a great refrigerator so far it does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has always stood behind their extended warranty. I've had to use this service before, and I was very happy that I had bought this from Best Buy.

    I would recommend this to a friend