Customer Ratings & Reviews

After several unsuccessful trips from an "expert" refrigerator repair service with no fix and $$$ food ruined $$$, I ended up buying a new GE from Best Buy and did not hesitate to buy the 5-Year Geek Squad Protection Plan!!! In addition to great coverage for the refrigerator, it gives up to $200 for ruined food. No stress. Amen!!!

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

I was looking at other places to buy appliances, and Best Buy seemed to have the best value for their warranties. I like that you don't have to pay for a service fee, it too is covered.

Haven’t had to use this yet, but with our track record associated with fridges it felt like a smart option. Hopefully we won’t have any issues when and if we need to use this. Best Buy usually is reliable when it comes to this service.

I always trust Geek Squad to provide the best service.

It’s great no problems with it they don’t make much question they focus if to give you the best service

Make sure you are considering the size of the product when buying. If the size of your item doesn’t fit to a certain category, you will have to bring the item to the shop to get checked out. Example, deep freezer. Yes, bring that thing to the shop.

Best Buy is the best store I like to buy items in this place the customer service are excellent

Easy to setup a Service Request in case something breaks down.

It’s good to have extra warranty specially in big electronics.

Very nice for the price, bigger than expected, had a great delivery and order experience!

Geek sqaud service is the best, no wories no hassles, you have a problem and geek squad takes care of it.

Bit overpriced 3 year warranty for an item purchased for less than $400 but it's a need.

I never buy warranties but a few years back I got a Samsung side by side refrigerator and it fried 2 months after the factory warranty expired. The Geek Squad warranty saved me $1,100. Now I get the warranty for anything over $500

The Samsung refrigerator is amazing. The black stainless color complements my kitchen. And the agents that delivered it to our home were polite, knowledgeable and completely professional. Will definitely recommend to family and friends.

My geek squad protection plan always comes in handy I have it fit all my Appliances and textra and whenever something goes wrong they're Very professional and are a literal lifesaver

Love geek squad. That’s the main reason I buy from Best Buy. Easy. You don’t have to register it since they do it at purchase.

If you want peace of mind this product is the one. I don't have to worry about broken or failures parts.

Haven’t needed to use this yet! But we are certain that it will be tip top like everything else!

Haven't had to use the geek squad for my new fridge but happy to know I have a five yr protection plan.