Customer Ratings & Reviews

Always good to get warranty. Protects against defects which usually appear in the first 2 years

My family really likes the functionality of this refrigerator. The space inside offers great storage and the side shelves provide room for larger items such as gallon milk containers.

Geek Squad has never steered me wrong, they are so worth it especially if you are doing things thru out the house like hanging TVs, Computer troubleshooting and even things for your car. Worth looking into for their great services

This Fridge is great for our 8 member family . Everything has a place without looking so cluttered . It’s spacious and easy to clean .

I am so glad I bought the Geek Squad Protection plan. My LG side by side refrigerator went out after 30 months and they completely replaced the product.

It is an extended warranty. It is great if you need it but a waste of money if nothing goes wrong. The gamble is your to decide

The Geek Squad protection plan seemed like a more affordable option than the TotalTech yearly plan. I haven't had anything break or need to be replaced but believe this will be a better value.

You can’t go wrong after a couple years everybody always wonders about the device that they got a few years ago and one new it’s going to die but when you have geek squad no need to worry they will just give you a brand new one

I always recommend the Geek Squad Protection Plan especially for your appliances. It gives a peace of mind to know that if anything happens, they are just a phone call away to help you answer your questions and/or get the item fixed.

Definitely worth every penny. Got open box fridge with issue and they replaced it without any questions.

This is the first time getting Greek Squad, but after reading all the bad reviews from all the refrigerators I wanted more insurance, I hope I don't need the protection but if I do I hope they will honor their contract in the proper fashion

Great people. Excellent services. On time. Will recommend to get protection plan

it s great service in BB . i am happy with a GEEK SQUAD service. i d recommend it to everyone. happy

I have been a long time Best Buy customer, all my electronics are from there and now a major appliance. The Best Buy protection plan has provided ease of mind that a failed unit is quickly repaired or replaced. They help every step along the way without unexpected loopholes. One word "Dependable"!!

Best Buy in my opinion has excellent services. The employees are well trained.

Beware of these service plans, these types of "warranties" seem harder and harder to use. I have normally purchased my large appliances from Best Buy because of the service plans, but I am considering going elsewhere in the future. Fridge has been having an issue and I called to get the fridge serviced, they tell me that the fridge has a warranty with the manufacturer for 10 years parts and 5 years labor. I spent two hours trying to get ahold of Whirlpool and finally talking to them they confirm that but the warranty does not cover the service call to see what is wrong with the fridge, so I am geek squad tells me this time they won't authorize the service call without a RMA number that I need to get from the manufacturer, so I have to waste more time now to get this information. I was a big believer of Best Buy and Geek Squad, this has changed by this whole experience.

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

The people have been very helpful when calling for assistance. The hold time can be a little long if you get transferred and some of the questions are repetitive, but overall it is a good value.

I have a 5 year protection plan on my refrigerator. It started making noise about a month ago - I called Geek Squad and they told me they were not setting up any repairs even outside of Best Buy. Then a week ago I awoke to a warm refrigerator - I called again got the same answer except this time I was told to call Samsung and ask them - I did and they sent me to a repair company that quickly fixed my refrigerator for about $500 out of my pocket!!!! I was told to send it to [email protected] and shortly there after was sent a rude email saying they would review my request in 2 weeks (felt like whenever they would get around to it). This is not the way to take care of a client - I cannot believe you are treating us this way. I will tell everyone I know in social media, Google maps, Yelp and other rating companies not to buy from you any product or warranty and I am going to write the better business bureau, CFPB and any other advocacy group to get the word out how bad of an experience this was. I completely understand keeping your employees and us safe but when it is an emergency and food is hard to come by it is mandatory to have a working refrigerator. You should have at least forwarded it to someone else and covered the costs then. I expect to hear back from someone by Friday May 1, 2020 to address my concerns or I will make good on my actions.

Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .