Customer Ratings & Reviews

I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.

Replaced fridge when warehouse sent wrong fridge by mistake and offered me a gift card for the inconvenience.

Customer support is very good and they solved my problem

Customer support is very good and they solved my problem

I am currently going through a warranty claim for an LG refrigerator that had the compressor go out after about 15 months. The initial call to Geek Squad was a good one and the tech was very helpful and made it sound like my refrigerator would be back in action in 3 days. We pretty much diagnosed it over the phone and he said that the compressor is a common part and would be able to get replaced the same day. Then the night before the service I get a call from a third party that is responsible for the diagnosis saying that they cannot make the appointment. This was after rescheduling work and personal appointments that day and delaying a cross country drive that I have to make (still). From that point until 10am the next morning I have been on hold for 6 hours with 3 different entities trying to get everything sorted. The special forces ended up being the most helpful but told me all of the things I didn't want to hear (although she was great and I appreciated finally getting the correct information). The technician will pretty much never do repairs same day. Once they diagnose the purchase of parts has to be approved which likely takes 2-4 days according to the special forces rep. Then I am told by the third party technician that compressors need to be installed by someone certified to perform that work and all of their people are booked up for atleast a week. So at this point we are looking at a 2 week fix for a refrigerator but something tells me it may take even longer than that. I am living out of coolers with 2 kids and 2 old in-laws and my wife. I would rather have saved my warranty money and called a service tech on my own and have it fixed in a few days. It seems like most customer service these days, nobody is in a position with responsibility and can only pass you onto the next department. I am calling everyone I can at this point throughout Best Buy and Geek Squad to file complaint and see what can be done to remedy. Either way, this has been a joke and being without a working refrigerator for more than a few days is unacceptable when I have paid extra for the warranty.

We purchased a protection plan. We do that every time we purchase an appliance because this is going to a rental house. If the tenant has a problem, they can call the Geek Squad and get it taken care of.

A must buy for big ticket purchases. Highly recommend because Best Buy honors when warranted

Geek squad did Great job quickly getting everything taken care of…very personable and explained the process so that there was no questions.

Soon after my freezer was delivered and turned on one of the shelves shattered. I called the Geek Squad and they they arranged for a replacement to be sent out a couple days later. Everyone was so nice and I am happy with my purchase.

Required item fo any appliance. Bought if for a chest freezer and im glad i did.

I could not function without Geek Squad support. I have had their service for years and call on their help fairly often. Their ability to remote in and fix whatever is happening is priceless. Rarely have to take computer to store for service.

Bought for my son and Daughter in law. They love it.

This is a great purchase, it saves you money when you buy extended warranty plans, get your freebies as far as things being removed from the house that they would normally charge you for and all the tech support you would ever need. It is a must buy!

Great to have this peace of mind for the expensive appliance. Hope to never have to redeem. Great option, though!

The 5 year extended warranty is a better offer. Originally we had the 3 year but since it got close we feel the 5 year will give us more time in case anything happens

The purchase of my refrigerator was very successful, my family loved it, thank you best buy

I always buy the warranty, because it doesn't cost us a dime if the unit fails. Our Best Buy store, always is willing to send someone out asap to get something fixed or replaced the first time around. We've been with Best Buy since they opened their first store in WI. That's over 30 years so far.

I gave it 4 stars because I haven’t had to use the warranty and hopefully, I wont have to.

Lots of storage, very sturdy shelves and many options to move the shelves to optimal spot.

Good service, reliable, when your items start failing it good to have this service to get your items fixed.