Customer Ratings & Reviews

I had to call the Geek Squad to service my fridge. The repairman was on time, helpful, fixed the issue identified a other problem ordered the replacement and showed me what I needed to do when the part arrived.

Great service and plan. Got it for an appliance purchase.

I was happy to purchase this item for my son and it's served it's purpose thus far !

This is awesome. You can get your appliance serviced with little to nothing spent. I get all my appliances & TV's inspected & serviced each year.

I don’t like that we don’t get the amount of the protection back but still a good deal to get what you paid for item back

I am very happy with Geek Squad. I have used their repaid services several times and they even replaced a refrigerator when it was leaking and couldn't be fixed. They replaced it with the same model for no charge. They even reimbursed me for food that was damaged because of the leak!

I purchased a set of appliances, but only bought this for the fridge since many had made comments about it in reviews. I hope the fridge lasts years, but three years of security should cover the highest risk period with the appliance. It may not be a needed thing, but I decided to get it.

My item was delivered and left in the middle of my kitchen. I did not realize that there was a check box somewhere that indicated i wanted the delivery person to put the fridge in place and remove the packaging. Service has been a nightmare. I understand that we are all short-staffed, but waiting 2 weeks to get an appointment then another 2 weeks for the part to be replaced it ridiculous.

Always always always purchase the geek squad extended warranty. The way products are made these days this is the best way to go. And it hardly cost anything per year. Well worth the investment!

Will really only know if and when I need it...hope I don't need it!

Probably never happen, but just in case it breaks down two days after the manufacturer's warranty expires.

I had a S____ Refrigerator years ago with the BB extended warranty. The team came out so often BB bought it back and I purchased a LG refrigerator from BB again with an extended warranty with the buy back.

We purchased this because the appliances are very important to maintenance and keep running, Best Buy is a trust company.

Have not used it as of now and hope not to have to use it

We like that we could get extend coverage for the appliance and it will give piece of mind !

It’s always a great idea to insure that your items arr protected by geek squad I always get protection great price

Haven’t used yet, but the confidence in knowing any issues will be resolved makes it worth it.

This fridge is ok. Keeps food cold so that's the big thing. The only complaint I have is it's hard to fit most glasses well for getting water out of the door as the water comes out so far forward I have to hold the lever with a hand and hold the glass forward. Otherwise, nice fridge, just costs a ton as all of them do!

Item was easy to pick up. Ordered online and was ready when I got there.

Looks like great coverage, but have not used it for a claim, so I do not have detailed feedback yet. Found it desirable for high ticket items, just in case.