Customer Ratings & Reviews

It was a good delivery and no damage to the product we purchased as well as the great job for the installation. The service team who delivered and installed our brand new refrigerator did an excellent job.

Glad I bought the Geek Squad extended protection. The Refrigerator only has a one year warranty, so I wanted the added coverage and local repair service.

They are trustworthy people ..they are very professional when we speak about handling all products issues

Haven't needed to use it at the moment, and I hope I dont need too..hopefully I don't need too

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

The usage area is very wide. It holds all the food and drinks. The cold water and ice machine works very well.

I purchase an occasional extended service plan. I'm glad I did on the last freezer, it went out and we lost almost everything. The only problem was we had over $300. in food and was paid only $200.

well worth it but have not needed to use it yet professionals

They are always very helpful and willing to answer any question.

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

The guys came in, inspected the item, order the part, came back, and install it. The refrigerator's drawer is working with no problem. They are fast and professional

Some people say the warrantee is not worth it. It is worth it when your freezer or anything of value goes out.

Hope we don’t need it but feel safe with protection

They replace my fridge what went out after one year, protection plan worked very well

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

I had issues with my dryer but I got the protection service for 5 years and they are amazing.. Got my dryer working again

So far have not had to use the warranty, which I am perfectly fine with of course. Nice piece of mind if we do in the future.

The Geek Squad in the Norman, Oklahoma are very professional, presents products in a way you can understand, very helpful and courteous ‼️

The customer service agents provided excellent set up and answered all of our questions regarding our refrigerator/ freezer.