Customer Ratings & Reviews

I haven’t needed the warranty yet but only time will tell. I try to get it for major appliances just in case.

We purchase almost all of our electronics through best buy because of the great experiences we have had for coverage of items.

Glad I have this warrant but also I am hoping my new appliances are so good I won't have to use it.

As always you have to have this service. Without it you'll pay in the long run.

Everyone says Samsung refrigerators are something to worry about. nothing to worry about here now that i have the geeksquad warranty.

We remodeled the kitchen but my wife wanted upgraded appliances. It’s on the small size for me but she loves it.

Would never purchase another item without this service It is remarkable and worth every penny

All I can say about the Geek Squad is Awesome, awesome service, awesome nothing more to say....reliable, knowledgeable, and again awesome.

I like the looks of the fridge and worls great. A good buy!!

Okay, if you like giving money away the Geek Squad protection is for you. When we purchased our fridge we were informed that the geek squad protection would take over once the factory warranty ended. Every time we had to have our fridge repaired we were told the geek squad guys were just all booked up and it would need to go thru whirlpool direct. After two dozen repairs we find out that the fridge - that should have been replaced - is no longer covered. So essentially we gave Best Buy money to fix a fridge that they never had any intention to fix and didn't even schedule the service to fix. The way this warranty works is complete garbage, the service on it is garbage, the customer service is garbage. Maybe I shouldn't say that, garbage becomes something useful when it's broken down. There is nothing about the geek squad name, service, or warranty that is of any value to anyone on planet earth. Do yourself a favor and save your money.

The protection plan provides a level of comfort in case something happens to the product.

Great plan. If anything goes wrong they will attempt to repair if it can not be repaired they will replace the product.

I know that I was have extra coverage on my product just in case something may happen. Call Geek Squad is friendly of helping me set up my product.

Because my new LG Fridge has so many different options, I thought the extended warranty would be worth it in case something goes wrong.

Product protection with Best Buy is inexpensive peace of mind, especially for larger ticket items. I have not had to use this one, but it's good to know it's there if needed.

It was helpful but some things aren’t covered.. but those that aren’t part of the plan can still get fixed by recommended venders

Glad I got the extended warranty to cover my appliance

Haven’t used it yet but I’m hoping it will be worth it if I have to. Hopefully I don’t have to and then quipment is great.

Good back up in case you get a bad electronic item.

My Refrigerator started to die after 11 months. I tried to claim the warranty and they said I had to go through Samsung directly. Samsung saw there was only 3 weeks left in the factory warranty and drug the process out 3 weeks, then said the warranty expires an passed the buck to Best Buy warranty. Best Buy then took 4 days to schedule an inspection, another 5 days to schedule a third party repair tech, and then another 10 days to order parts and get the repair done. Meanwhile, my refrigerator is no longer chilling food and I'm stuck without a major aplliance. My recommendation would be to avoid warranties on major appliances. It woild have been cheaper and faster just to buy a new one fue to lost food, eating out, time spent dealing with bureaucracy of insurance.