Customer Ratings & Reviews

Protect your butt! Don't forget to get one. I had previous good experiences with Geek Squad and keeping it up.

I like it so far. Good side for my kitchen. Doing ok so far

We had a catastrophic refrigerator failure. We purchased a Samsung refrigerator (open box) on 7/24/20 and six days later it quit. Totally Quit!!!! We had purchased the 3 yr. Geek Squad Protection Plan. I called, sat on hold for over an hour before a very nice man set up an appointment with a local appliance repair shop for two days later. The appliance repair shop called me with an automated message confirming the appointment window. The day of the appointment it was a "No Call, No Show". I tried to give them the benefit of the doubt. Called the number that the man from the Geek Squad had given me and the repair shop hung up on me twice. So, I called Geek Squad back and waited on hold for two (2), yes two (2) hours to be told that they were sorry and because it was a weekend that they would send the repair back out for bid and that would take 1-2 business days to get back to me. Now by Monday I am getting a little impatient and I call Geek Squad again to see where my repair order is in the line up. Again, I sat on hold for an hour, explained my problem to Bethany who stated that she would check on the status and get right back to me. Now here is the part that really is awful. I waited on hold for another hour. Bethany finally gets back on the line with me and tells me that the repair order is in the queue and that it could take as many as two business days and BEFORE I could ask another question she hung up on me. I really understand that times are tough with this pandemic running rampant but honestly. This is not the way that I want to do business any more. My husband and I chose to buy at Best Buy and purchase the warranty because we had had such great service in the past with our TV but not again. The folks at Best Buy were great!!!! We returned the refrigerator as it was still within their 15 day return policy. There was no problem and they were very apologetic about the Geek Squad problem. I hate to say this but I would never spend the money for the extra protection again.

It great to cover my new purchases with the 5 year warranty

Great service, does what it is supposed to do. Will always buy.

Great service, does what it is supposed to do. Will always buy.

For my fridge because pay too much on price have to get warranty with it

I have had prior successful experience with the Geek Squad and did not hesitate in signing up for the 5-year service contract for the new refrigerator.

Took this service for a piece of mind and haven’t used it and writing this review for points lol.

It's always nice to have the security of knowing your product is protected and that help is available.

Love it! Wife Chose this over all the others for our new home and it is great.

Love the total bumper to bumper protection on my appliances

This protection plan gives me a peace of mind just in case something goes wrong.

With this plan and geek squad getting your back if something goes wrong, then its like nothing will go wrong. Get the protection plan it helps to have it.

After two product (refrigerators) failures I've spent a day or two trying to contact the Geek Squad. Many phone calls and waits. Ultimately, I've spoken with some wonderfully helpful and competent people and had a successful outcome.

I am happy to know if anything goes wrong in the next 5 years that I am covered.

So happy we got this for this fridge. They were out within a few days to help me.

I had a refrigerator replaced it took some time due to cov-19.

Thank you so much for all your patience when we come in to purchase new tech. Great job Geek Squad!

GOOD PRICE ON WARRANTY AS LONG AS THEY ARE AROUND 5 YEARS FROM NOW WILL BE A GOOD DEAL