Customer Ratings & Reviews

Attempted to call for an appliance repair. Was rerouted 8 times and problem was never resolved.

they wanted me to bring the freezer back to store for a small paint chip on lower front. I got touch up and fixed it myself.

The agents did a great job delivering my Refrigerator but failed to install the water line for my ice maker. I feel better communication could have helped on their part during the sale. Such as information on connecting parts needed.

Not so great; just got this in August and am calling Geek Squad.

My freezer on the fridge for which I bought a 5 year Geek Squad warranty is making horrible noises and the freezer has tons of frost and it is going to take them 9 days before they can come and look at it. I called Samsung and they will be here much faster and waive parts and labor fees. I'm asking myself, why did I buy this warranty from BestBuy??

Not sure this product is worth it.....for me??????

The wait time when you call Inn is about one hour but they scheduled a pretty quick repairman when you call

Now that I need to use my warranty its not active and now I have to wait until BB GS activates it and have to wait 5-7....in the meantime I have no fridge and its summer time

The GEEK Squad Service does not provide ANY coverage for this Refrigerator because they say the manufacturer warranty covers it. Whirlpool provides very limited service for 1 year and service on major failures for 5 years. So don't buy GEEK Squad service. You can never use it.

I have problem with the service, they need more communication with the delivery company. Bad experience.

The plan looks great and since fridges don't last as long as they use to , I thought it would be a good idea to get it. Just hope I don't need to use it!

The refrigerator itself works well, holds a lot, and looks great. The ice maker, though, is ridiculously small. We run out every single day, and there are only 4 of us.

THE PRICE IS EXPENSIVE. I SAW CHEAPER SOMEWHERE ELSE FOR EXTENDED WARRANTY.

Best Buy cancelled this plan without my permission - have spent hours on the phone with agent after agent and they cannot seem to get the plan reinstated. I am beyond disappointed as an extremely loyal Best Buy customer. At this stage, I will buy local from now on. Best Buy has lost the personal touch and I would actually rate this a ZERO Star experience.

Haven’t needed to use the service yet. Hoping it is better than the install

Haven’t needed to use the service yet. Hoping it is better than the install

Got 5 year protection for a new refrigerator that was delivered with a problem. Geek Squad told me that they can't touch the refrigerator during the first year it was under warranty from the manufacturer. So I was basically paying for 4 years because I needed to call the manufacturer and coordinate repair. What a SCAM!

Haven't had to use it but glad I have it hopefully I never have to use.

I can not rate this protection as of yet. I’ve not had to use it.

Call center staff such as Alfredo, Employee ID#A435331, were always very rude and abrupt. I was repeatedly disconnected from their calling system. The "we will call you back" feature often disconnected upon call back. I will NEVER purchase another extended warranty from Best Buy and recommend going with the manufacturer extended warranty.