Customer Ratings & Reviews

I did something dumb. I forgot my plastic dish was in the oven. I was preheating and smelled melting Barbie smells. Instantly I knew I messed up! I called the geek squad because I thought the racks were unsalvageable. The melted plastic had hardened seemingly everywhere on the racks! It also managed to drip below onto the bottom of the oven. I was devastated. When the tech came out he had special tools to remove the plastic and not scratch the special coating. When he left, the oven looked like nothing happened. I was so glad I got the geek squad protection plan!

I would definitely recommend the geek squad protection! We purchased it w/ our Samsung refrigerator. We had numerous problems with it and had a repair man come out each time to repair it for free. The refrigerator was finally not repairable after buying it 3 years ago. I was able to get a brand new fridge using the geek squad coverage! I also bought the geek squad coverage w/ the new fridge I got and will get it for whatever large item I purchase there.

The service person was very professional and timely. Unfortunately, no parts were available. So had to return the freezer.

Anytime you can get extended coverage you hope you don’t need it but you have that piece of mind that should something go wrong, you have help that knows what they are doing. I’ve used them in the past and they have been life savers. Highly recommend spending the little extra money so you sleep at night worry free as we all know anything can and will go wrong these days completely out of our control.

This plan gives me piece of mind with my refer purchase. Quality just isn't what is once was and I felt this was a decent value all things considered.

We are enjoying the fridge very nice and easybto use. Especialy after our old one just went and died on us

I never had problems when I needed repairs. They are always on time and do their best to get things running

REFRIGERATORS ALWAYS ALWAYS !!! NEED A SERVICE CONTRACT

I purchased the Geek Squad 5 year warranty for my Samsung side by side refrigerator because I have purchased both a computer and a Samsung TV from Best Buy in the past and purchased the extended warranty on both items. It was a wise choice because my TV had a problem and the Geek Squad got it fixed in no time at all.

Did not have to use this because refrigerator works perfectly

Sales staff guided me through selection, purchase, and membership with ease by noting benefits along the process.

This a modern look skinny refrigerator. It fits in an small space and is flatering. I just love the new look in my kitchen.

Again Best Buy's Geek Squad warranties are the best on the market. I have had other companies with products I am replacing now that had long wait times, made you do multiple calls, and wait some more. I hope this does not happen with Geek Squad, but who knows... I have had Geek Squad on other products and never had a problem with the service or replacement when it was required.

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

They did a great job with installation and where friendly

Glad I had it before and I will not buy another refrigerator without it!

Geek squad baby!! Second warranty I get and they don’t disappoint

100% happy with my washer and dryer. Vacuum cleaner and 65 inch Sony Bria TV. Great color thank you Best Buy.

Fridge works great super happy with Best Buy’s help on this purchase

It is a must to purchase a warranty for the long term expectations have greatly changed of the years and as technology changes it is becoming harder to fix your own Appliance and best buy warranties in general are Excellent when it come to customers satisfaction .