Customer Ratings & Reviews

We Love Geek Squad!! We have bought a lot of things from Best Buy and we always get protection plan with Geek Squad!! They are amazing!!

Smart add on for a pricey appliance! No regrets for this safety measure

This extended service plan is great,would definitely recommend,purchasing this extended plan.

I got a 5 year warranty for my washer. I didn’t receive any paperwork on the warranty. I called the geek squad and was told I didn’t need it. I hope not. The washer is doing great. I wanted a warranty for piece of mind and I hope it’s as simple as making a phone call if repairs are needed.

Haven't had to use it yet but if I do the peace of mind knowing it is there is great.

Quick & easy checkout for my washer when it came to buy it in store. We have had their services and they are quick, puntual, and efficient with the services they do. Awesome overall!!

I love my new washer it works great! Its quiet a b d gets the job done. Washed bulky loads with no out of balance

I never win, so why am I reviewing this item. I done did this a thousand times mim

Great value and very efficient does the job with big loads clothes look always very clean.

For the price, this washer measures up with the best of them. It has quite a few washing cycles/options. It operates so quietly that you would swear it's not on. Everything comes out clean as expected. Very pleased with it.

4.5 years into a 5 year warranty on a washer dryer unit, Best buy returned my purchase $. When I called to have the water pump replaced again, I just politely said "I'm calling for my 6 month pump replacement". Representative looked at the history, escalated to the department of magic. There was no like replacement available, so they refunded the purchase price (not the warranty price). Bought the 5 year warranty for the next w/d. They had to do it in person, using some extra steps because we have the membership, but they could do it.

Excellent protection plan, it covers everything including parts and labor

Agent assisted in selecting the proper phone case for my phone. I truly appreciate the personal care.

I purchased a 3 year protectiin warranty on my new washing machine.it is a great value and a piece of mind.

Love the plan I’ve never had issues with it always solve my issues

I recently purchased the 5-Year Standard Geek Squad Protection for my new Dryer and I am extremely pleased with the coverage. Not only does it provide comprehensive protection against accidental damage, but it also covers any manufacturer defects that may arise during the five year period. Furthermore, their customer service is top notch; they are always available to answer questions or help resolve any issues that may arise. Overall, I highly recommend this product as a great way to protect your investment and ensure peace of mind for years to come!

Please take my advice and purchase the available extended protection. I don’t normally purchase extended protection, however with all the technology today I thought it would be a good idea. My 3 year old washer developed an issue that couldn’t be repaired. Best Buy did a great job of assisting me with a replacement and covered all of the expenses except hoses and the new extended protection. I’m completely satisfied!

Purchased the optional 5-yr extended warranty for my LG clothes dryer purchased in 11/2019. I have had to call Geek Squad for a non-functioning sensor drying issue 3 times! The third instance this February triggered their no-lemon policy clause which alerts them to automatically replace this for a new like unit or one of your choice. I ended up choosing a different brand dryer and again purchasing the extended warranty. This saved us from puchasing another dryer for approx. $900.

I haven't used them yet altho I believe I shouldn't have a problem my son uses there services and always had good luck

Love love the geek squad protection plan have used it numerous times on different things and have had no issues had a tv break and they gave me a gift card for the worth of the tv and same thing with a dryer I get the protection plan everytime I buy anything here