Customer Ratings & Reviews

I have always gotten Geek Squad Protection on all of my major Electronic Purchases and they have yet to let me down when it comes to needed assistance

Great option to have I hope with the changes of the service it still works as good.

I bought the protection plan and they refused to help my washing machine shaking all over the place. It was brand new.

Very professional and helpful! They seemed very knowledgeable about what they were doing.

Great price for the five year extended warranty. Easy to get the extended warranty.

we always shop at Best Buy because they’re always so helpful. Best customer service.

This is not the first 5 year protection plan I have bought through Best Buy. I recommend the 5 year. It seems most appliances need repair between year 3 and year 5, so I do not recommend paying for 3 years or less. I have found by experience that the 5 years pays for itself since service calls are usually around the amount of the protection plan and that is just for someone to tell you what is wrong with your appliance.

The geek squad did a good job replacing a cooktop that stops working. Worth the investment

My previous LG washer started to show signs of old age - became very noisy. I got this replacement 1.5 years ago and have had great experience since then. It is an excellent front loading washing machine, quiet yet powerful, easy to use and has all the washing modes I wished for.

I am happy that I paid for the protection plan. The team members are very friendly and helpful.

Works great as it should good price and quality it drys the clothes as expected

Excellent item and service. The tech was very informative

It had been many years since I shopped at Best Buy. And I’m old enough to remember when Geek Squad was established. So, I was surprised to learn Geek Squad also managed deliveries and warranties. I always thought they just fixed computers! We felt our hands twisted a bit into purchasing a warranty. The product we purchased only offered a 1 year warranty. That’s another review for Samsung. We purchased the 3 year warranty for $89.99. We can’t rate the warranty itself as we have experienced a need to put it to use yet. If we do we will come back and write some more information. We did have the experience of speaking with a Geek Squad customer service associate over the phone though. The associate polite, well mannered, knowledgable and efficient. We were only on the phone for 1 minute and 30 seconds. :)

two products excelent and easy to operate and very clean

As far as my purchasing the 3-year Geek Squad Protection Plan...I have not had to use it per se, but glad I have the peace-of-mind if/when I do .

My agents installed the washer and dryer quickly and made sure it was all good.

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

My units arrived in a very timely manner. Installation crew was wonderful. I had been going to.the laudrymat and was tired of it so i made the jump to these units. Absolutly wonderful. Best purchase ive ever made. I do have the extra protection package just in case. But so far so good. I have a large drum top loader so if you are short you may want to think about a front loader. Im tall so its great for me. The dryer has a moisture sensor which is great.

Highly recommended for anyone who is looking for a reliable product with great quality. The customer service from best buy is outstanding – the team is very responsive and helpful in solving each question.

Excellent professional work from the Geek Squad. They never fail to repair!!