Customer Ratings & Reviews

I would recommend geek squad for anyone. It’s important to get it on big items like a dryer

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

The agent did a great job connecting my new washer. He was quick and efficient.

If your are getting a digital pad washer and dryer I do suggest to get insurance. Even if it is the best brand ,the control pad,cords and system will be exposed to water ,quimicals and humid.

Not exactly sure how to review this as I haven't used it yet, but I want the 25 Best Buy points

The agent was very friendly and answered all my questions

I’m glad I was able to get my new Samsung protected. Have had to use it yet

Having this service gives me good peace of mind. I have no doubt that they will be able to help with anything that goes wrong...if it does.

I haven't had an issue with this team. On time or set appointments. Customer service on point.

The agents installed this new washer and dryer for us and we have never had any problems with either of them. Great purchase and great geek squad!

I love the features and the accurate of drying!!!!

Haven’t needed to use this service yet. But I’m hoping things will work out smoothly if something happens

Great services all products the very good prices and quality

The best agent around when u walk in the store they are willing to help u explains differences on products and suggestions I love it

I connected the washer and dryer myself but it’s also a good idea to always have the quick acting gig squad on hand

I’m very pleased with the technician he wanna solve my washer and dryer beside that I wasn’t very happy with the delay is six months delay to get my washer and dryer dude that messed up my person he help me with the purchase and I have to wait six week to get the rest of the part. Very frustrating.

I don't buy the protection plans all the time but I do when I buy expensive appliances. I hope I don't have to use this but if I do I know Best Buy will fix or replace like they have for me before.

How can you go wrong with a protection plan? Great customer service with every plan i have ever bought, and I buy a plan for EVERYTHING.

These are great washer and dryers! It has all the bells and whistles to be energy effecient too!

Love Geek squad! Very friendly associates! They planed in advanced and ordered parts before my appointment. In one visit it was fixed