Customer Ratings & Reviews

They were able to deliver over to the new place, on time and reliable.

We have purchased these plans on various items. true we never had to use them but for piece of mind I feel they are worth it and if something does go wrong your covered.

love the protection this warrenty gives me when any of my products are not operating.

Haven’t had to use it yet, Hopefully never do but past Geek Squad protection plans have proven themselves worth every penny.

5-Year Standard Geek Squad Protection can save you lots of money in the future. You will know what I mean!!

Always get geek squad coverage with big ticket items many electronic parts that potentially fail so great to have coverage

Best Buy can provide the tech to fix it, or the means to replace the item, I always purchase the GSP plan.

Things often break right after the standard warranty expires. Worth the price up front to avoid a big bill later. Too bad we need this. Higher quality appliances would make them obsolete. Maybe that is the point.

Works great. The guys from Best Buy did a great job and made sure it met my wife's seal of approval before leaving.

The agent was very professional and provided a great customer service at the installation day. Very professional

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

The price Best Buy offers for this warranty was good and I got great service getting the warranty

Delivery was quick and fast. They remounted my new units in my pedestals for my older model. The team worked fast and efficiently together.

No worries if my washer would need work. Will do whatever you want to be satisfied.

Love geek squad they always know how to troubleshoot or fix my problems

Definitely worth purchasing additional warranty. Gives me piece of mind should I have an issue

No way so that’s been very reassuring. We haven’t had any problems with the unit

Please be advised, as we were at Best Buy, that this must be purchased in order for your warranty not to void! Very important. Too, great & reliable piece with no issues. Recommend.

Put in a rental home to replace whirlpool machine. Quick and professional install

Love the washer-dryer combo! Easy to operate; many features for different fabric needs. Great product!