Customer Ratings & Reviews

Delivery and set went well, had one phone interaction and service was helpful.

Recently called in Geek Squad to service our Dryer that wouldn't stop tumbling. I forget the service tech's name, but he was very honest and professional, telling us exactly what was wrong and when the new part would arrive. Although he needed to reschedule one, it wasn't a huge deal as when he did came to work on our appliance he fixed it less than 15 minutes. Would recommend!

they have backed me up since I got the warranty especially my dryer, Now I'm calling on my washer and we shall see how they do, I haven't really had any problems with best buy and their warranties geek squad has not failed me yet, so I can only give them good reviews,

I havent had any problems with my washer and dryer. I havent had to use this.

Had to use Geek Squad the first week as one of the hampers came undone, causing the washing machine to be loud and the rubber seal to not be flushed. Geek Squad came out right away and immediately diagnosed and fixed the issue within the same hour!

Best brand of washer and dryer set I’ve purchased. Will definitely purchase again in the future.

I love the geek in the squad. Always doing the right thing to help out the customer!!

They have done great work for me in the past they are prompt

Had the Greek guy come over to look at my new washer he was a very nice gentleman help me out really appreciate his service

I have mixed feelings on this. I bought the geek squad warranty. I was told that supercedes the manufacturer. My washer less than 30 days old began spraying out the door. Repair came the first time no issue with that. Man stated that it happened again call back. They will bring a replacement washer. As soon as we started a load same issue. I call bestbuy 800 and I am put on hold 45 minutes. I call back and get told geek squad warranty does not supercede manufacturer warranty. So the next morning I go to the store before they open a guy is in a geek squad car and I tell him. He then takes my info and sets me up with a new washer. The Helpdesk is pathetic but local people actually do their jobs.

Our washer began making crazy noises after a couple of years. I called Best Buy and a tech came out to assess it within a couple of days. A day later, I received notification my washer would be replaced. It will be here in two days. Amazing, quick painless Customer Service all around!

I have not had to use the geek squad protection yet, as my brand new washer and dryer were just delivered last week. And I chose to pay for the 5-year plan. That may have been overzealous and perhaps unnecessary considering I went with a top brand (Maytag/Whirlpool) but after such a poor experience with my Samsung washer and dryer and how quickly they broke down for being brand new units, I just wanted the Peace of mind. Hopefully I'll never have to call them

I always recommend the black tie service geek squad to my family and friends. When I have a problem, I’ve always been taken care of and then some gives me peace of mind on any purchase. I make AppliAnce you never know what you’re gonna get when you buy an appliance, sometimes they live up sometimes they do not

They have great customer service and help you as much they can.

Love love love I loved everything!!!!!!!!!!!!!!!!!

As right now I have been using it for little time, and they are good. But the test is until later

Always good to have even though i haven't needed to use it yet.

Hopefully I don't get to use it-its good to have just in case

I always buy the extended warranty at Best Buy and they honor it. I've bought multiple TV's over the years that fizzled out in less than a year (Two Toshiba TV's. I will NEVER buy Toshiba's again) but Best Buy came, saw the TV was defective and replaced the cost so that I could apply it to another purchase.

Always the best service! We love geek squad for all of our purchases!