Customer Ratings & Reviews

Recommend to get Geek Squad on all electronic products. You never know when it may come in handy. Very easy to get product fixed or replaced, if needed.

Easy delivery from friendly guys! They called me on the way to my home, arrived on time and were very friendly. They picked up my old washer and dryer and dropped off the new one in about 25 mins. I was very happy with the service.

Always buy extener warranty with large purchases. Only downside is that if you claim, you lose the remainin years/months of warranty and have to rebuy for replacement product. If I did not lose the extra year of coverage I paid for I would have given it 5 stars.

My first machine didn't work properly so they replaced it with a brand new one.

I will always get the extended warranty from Best Buy. They honor their warranties. They dont argue with you or anything. I have had them for my appliances always.

I am a new homeowner and single so this washer/dryer combo is great for me. The items look nice and they are very easy to use. I have only had these items in my home for a few weeks but so far they have worked great. My clothes are clean and fresh which is really what you buy a washer/dryer for right? so no complaints on that front.

The contracted company that installed the drier broke my hardwood floor. They need Geek squad to do all of the installation. This is the 5th time I’ve had problems

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

Wonderful product dries well and very fast. Quiet for those late night washes

Very good value for an extended warranty especially for a modern machine.

I love how they schedule you for the appointment at least

Having the 5 year Geek Squad coverage is a great bonus to any product. Made my purchasing a new dryer easier and made me feel more confident.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

The delivery men weee superb! They were extremely careful, answered all of my questions, without hesitation was courteous. The sales person was amazing. He listened to my needs, found exactly what I needed and at a great price.

Got the geek squad protection plan. I haven't had to use it yet but I do feel at ease knowing I have it. I've always had great protection with all my other geek squad protection plans

A five year warranty on new washer for a very reasonable price. I no-brainer.

I'm glad to have ordered Geek Squad protection for our new LG gas dryer, even though I hope never have to use it!

The warranties are affordable and worth the money.

Added this to our washer and dryer purchase, with the price of things now days you can’t beat this protection plan.

Excellent product we love it. No issues really quiet when is washing and drying.