Customer Ratings & Reviews

I buy ALL my electronics for home & for my franchisee's here. The My total protection and geek squad make it a "Total" no brainer...

I love a gas dryer vs electric. The drying time is amazingly fast in comparison to an electric. I am so glad i choose the gas one!

The delivery guys were great and did an awesome job installing and reviewing the product. Installed the dryer properly and great guys. They clean up the dust bunny underneath the dryer and clean up after themselves

The delivery guys brought my new washer and dryer, and hooked them up, Very Pleased with there service.

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

Scheduled an appointment told me what was wrong not applicable but home and fixed the issue super friendly

This is why I go to Best Buy because of the service I get from the geek squad from Install to any service calls. They do what they do best Install. I recommend this to everyone who asked me

First several guys that serviced my old dryer were untrustworthy and were no help at all. The last geek squad guy was amazingly helpful and honest. Very professional and customer oriented. This review is for the last geek squad guy that serviced my old dryer.

I love geek squad they have been nothing but amazing to me. They always come and they are super nice if I ever have any issues it’s well worth it. I totally recommend getting this for any appliance that you buy through Best Buy.

Seems like a good deal. Have not used the protection yet and hope I do not need to. Hard to review it if I have not needed it.

The tech guy was scheduled to come 2 days after i requested a visit and he was here right on time and got the issue with my washer solved in under an hour. Super happy after spending almost a grand on this machine just barely over a year old.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Very professional team. They complete the installation in less than 30 minutes. Clearly explained all the key functions.

Perfect machine, very good purchase, highly recommended for home use.

The best protection for your products. Something everyone should get.

Quick and easy fast assistance very friendly and helpful

Washes our clothes great. I've had a different brand but it didn't wash near as well. It really surprised me at how much of a difference it is between two different brands. The one I have doesn't have an agitator but it cleans up my son's clothes really well and I don't have to wash them twice. The one thing i do not like about these kinds of washers, the glass lids. That's what happened to the last one and it was just as inexpensive to buy a new one, well almost anyways.

Very professional workers , Helpful with loading merchandise and answering questions

My agent Kendall was amazing she not only explained everything very well, she walked me and assisted me every step of the way. Her patience with me was impeccable. It was so nice to be taken care of by someone who knew what she was doing. THANK YOU KENDALL!!

I am happy that I have this service in case anything happens to my dryer. That added protection makes me feel good about my purchase and gives me a piece of mind.