Customer Ratings & Reviews

This protection plan really was worth the inexpensive cost if you break it down by use. It definitely pays for itself and so happy we have it because we were able to replace with a new one after issues with the other one, issues over a 3 year period and we only paid $20 difference. Definitely recommend!

Purchased the 5 year Geek Squad protection service for my new Samsung Washer and Dryer. Have not had to utilize this service for the appliances yet, however I have utilized Geek Squad in the past and they are awesome and I trust them to fix it when I can’t.

Always purchase the plan. The Geek Squad is available to answer my questions and takes care of my issues in a timely and efficient manner.

So far so good hopefully they last me a long time illegals but Time will tell they're already better than my last washer and dryer thought I would try the front load so that I can put things on top of the washer and dryer

Geek squad is a great addition to my product. It gives me a peace of mind knowing my products are protected.

I always get a Geek Squad warranty on all my major appliances. This on is on a recent Washer purchase. I did have two major large purchases that I purchased this warranty on and it covered those two products with no questions or problems.

Repair back up. No expenses for repairs Afordable low price Guarranty.

I always buy extra warranties. Though it’s not always a simple process to use them. They replaced my dryer after 4 years, free of charge. Sometimes their limitations are an issue. My new TV I’ve had for less than a month, my cats decided to scratch up the screen for some reason. It’s cosmetic, and it’s very noticeable while you’re watching something, but This is not a covered damage. I would’ve paid extra to get a warranty that would cover this kind of damage, but that’s not even an option. So that’s a let down. But I’m confident if I have other covered issues they will take care of me.

GEEK SQUAD HAVE COME TO MY HOUSE TO FIX MY INSIGNIA WASHER MORE THAN 10 TIMES ALREADY IN LESS THAN 5 MONTHS. IM NOT SURE IF ITS THE WASHER THAT IS TRASH OR THE MANY WORKERS THAT HAVE COME AND TRY TO FIX DONT KNOW WHAT THEY ARE DOING. IM SICK OF HAVING TO DEAL WITH THESE MANY ISSUES WITH THIS WASHER IN LESS THAN A YEAR!!!!!! I NEED A REPLACEMENT

I have purchased Geek Squad warranty on several large purchases and will continue to purchase it for future purchases. I had a Samsung dryer that kept having the same problem with not heating. After 3 services, Best Buy replaced that dryer with an LG. No hassle at all. The services were easy to schedule. Parts are ordered based on what you tell them is wrong so they can fix it on the first trip. Service personnel are always professional and helpful.

Love the removable agitator it really comes in handy when I need to wash larger items like comforters. I also bought the services which included: expert installation, which made everything a Breeze and They even hauled away my old, rusty washer. 

I usually do not get extended warranties, but on a larger purchase, and having had a "lemon" front loading LG for too many years, I thought this was prudent (if I had one of these on the frontloader, I would have used it long ago - instead, I chose to wait for it to die to be frugal). The 3 yr warranty on the Insignia was less than warranties on some other machines and I have the peace of mind knowing it won't just be on me if something should go wrong. Glad I got this!

We value the Geek Squad services very much. It provides us with peace of mind.

Very satisfied and well worth it. Our washer stop working i contacted geeksquad they set up at home appointment for you and they fix whatever is wrong with your washer. THEY REALLY ARE AVAILABLE 24/7/365 IT DOESNT MATTER THE TIME OR DAY and i do recommend this plan for everyone.

Getting the extended warranty was definitely worth the price. Geek Squad texts are extremely helpful. And when they couldn't fix the product. It was replaced with the same value item. We'll absolutely be getting the extended warranties from now on.

Great protection plan at an amazing price. Also the protection plan is explained very well and support is there for any questions or concerns. Definitely recommend paying the little extra to have the piece of mind and security of something happens.

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

I have had a small issue with my washer. When I called to see if they can send someone over to help me with the issue. The young man I spoke with was extremely patient and knowledgeable. He answer all my questions with confidence and sent help over right away. That was my first experience with geek squad customer service and I have no complaints so far.

Absolutely love geek squad! We had the sound go out on our 55" TV. They scheduled service and came right to my house so we didnt have to worry about transportation of the TV. Ordered the parts, and came back to complete the repair all within a week. I only buy my electronics from BB specifically for Geek Squad!

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.