Customer Ratings & Reviews

The one thing that keeps bringing back to Best Buy is their Geek Squad Service. I’ve bought warranty service in other stores and no other store made my coverage as easy as Best Buy. Their customer service team are excellent. Now I only purchase all electronics from tv to computers to sound systems to appliances at Best Buy and so do all my family.

Getting the extended warranty was definitely worth the price. Geek Squad texts are extremely helpful. And when they couldn't fix the product. It was replaced with the same value item. We'll absolutely be getting the extended warranties from now on.

Great protection plan at an amazing price. Also the protection plan is explained very well and support is there for any questions or concerns. Definitely recommend paying the little extra to have the piece of mind and security of something happens.

Good service,fast , Staff works quickly and helped me with the situation

Good samsung dryer, dries really fast i cant complain.

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

It is high recommended to have at least 3 year protection

The agents delivered and arranged my item in the laundry room

When the delivery person did not notify me the night before with the window of time, I called Geek Squad and was able to reschedule delivery for another day. Excellent customer service and helpful!

Really nice looking set. Still trying to work out the settings, but overall very happy with the new set.

I am glad to have gotten a warranty on my mom’s appliances. Great price

CHAT AGENT UNDERSTOOD MY REQUEST IMMEDIATELY AND WAS ABLE TO PROMPTLY ADVISE AND SETTLE MY ISSUE.

Warranty is a must with anything i buy from any company ...

Washer was leaking and had to call for service. Tech came out and found nothing after running all applicable diagnostics. He was punctual, polite, and very thorough. Still not sure what happened but everything is running smoothly now.

love my new washer and dryer combo, always a good experience at Best Buy.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

This protection plan really was worth the inexpensive cost if you break it down by use. It definitely pays for itself and so happy we have it because we were able to replace with a new one after issues with the other one, issues over a 3 year period and we only paid $20 difference. Definitely recommend!

Im using them for the last 6 months. They are the best. I have already 2 friends who purchased the same after checking ours.

Bought this dryer from Best Buy and it works great. Really dries clothes quickly and at a good price.

Items work very well , look very nice and hoping they last for years to come .