Customer Ratings & Reviews

The Geek Squad team members my family and I have worked with are professional and friendly. We find them to be knowledgeable of their job and committed to solving problems and providing overall quality service. I would recommend Geek Squad services without any hesitation.

Bought a washing machine that was seemed internally unbalanced and hitting the back wall and water lines excessively, as well as moving across the floor on a spin cycle even with one dampened towel. Geek squad came and re leveled my machine and was able to observe the machine's unusual behaviors. I was able to get a different machine as i was within the return period. Thank you.

Couldn’t be happier with my LG washing machine. It does a great job cleaning, using as little water as possible. There are many washing options to choose. It is very attractive, holds lots of items, and even sings a sweet little tune when washing cycle ends. Very well made, user friendly machine. Highly recommend.

Works great! Does a really great job with large loads! would recommend. Geek Squad installed everything no hiccup in 20 minutes!

Whenever I don't buy protection, everything breaks. When I do, everything works perfectly. So I bought protection, and sure enough, everything is working like a charm! My advice. If something costs more than you can afford, or stings really bad to buy it again when it goes south, then buy protection. Otherwise, save your money. Percentages say you will be fine without it.

I usually get an extended warranty when offered and for the past 10 years I have never had to use any of them. Good products.

It’s nice that they offered extra protection, it allows for no worries!

One of my TV’s went out. The geek squad tech came to my house and pinpointed what was wrong. A piece needed to be replaced. He ordered the piece and had it sent to me house, and scheduled a time to come back to put it in the tv.. the tv was as good as new.

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

I bought this warranty for my washer because I had an Issue with the first one. I didn’t know Best Buy only gives you 14 day returns on Appliance. I thought because I was elite plus I had 45 days return policy. But no only 14 days lucky Samsung gives 1 year manufacture warranty. The washer broke 16 days inn. So with the second one. I bought this warranty I hope it’s worth it

These individuals will walk you throught the process or come out and fix the issues you have with any of your purchases! Slap that warranty on it and protect that purchase!

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

Haven't had to use the service of Geek Squad yet and frankly I hope I don't. I have used the service in the past and I was very pleased so we took the three year warranty just incase the Whirlpool appliance was a lemon.

Never had to use them yet, but gives one a form of comfort knowing one has help if needed!

I am NOT one who often purchases service protection plans on most items, but my new LG washer/dryer combo is FAR more technology based than the pair they replaced (which lasted for more than a dozen years), so . . . I hope to never use the Geek Squad plan I purchased, but I can rest assured that IF anything does go wrong beyond the standard time, I'm pretty much totally covered. It's hard to put a price tag on that feeling, so I won't fuss at all about what I spent. Done deal, and I'm glad I did it.

Very professional workers , Helpful with loading merchandise and answering questions

Good service definitely recommended. ..............

Can always count on geek squad to help. Great service

I love this washer and dryer. You get a notification on your phone when your load is finished washing or drying. The steam feature on the dryer is nice. Overall, I’m very pleased with this putchase. Would recommend and they’re pretty to look at, too.