Customer Ratings & Reviews

The team who installed my washer was AWESOME!!! They worked quickly and efficiently, didn't scratch anything, were very friendly, and gave me great tips to get started. They did not have much room to work in, but they got it all perfect!

Wonderful technicians, knowledgeable in servicing the appliance that was under warranty. Every time I called customer service by phone the agents on the other line were super helpful and quick in helping me to take care of the issue or answer any questions I had.

Bought service protection for my washer and had it replaced no problem Only thing is I bought 5 year warranty still had a year on policy but that was voided with new washer had to buy another five years.

Just do it! In todays age. They dont make stuff like they use to. Invest in your home, it was a good choice. Easy to schedule repairs, quick to repair, no hassle or extra.

Perfect machine, very good purchase, highly recommended for home use.

The best protection for your products. Something everyone should get.

Glad I purchased it in case something might happen or it just stops working

This is on a washer. Haven't used yet. In all honesty I hope don't need it. I would get on washers, maybe not on dryers. Never know the way things are made

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

Very quiet operations and they wash and dry perfectly every time. The repository for the detergent and softener is a big convenience.

Outstanding installation and support. When dryer stopped working, geek squad provided prompt support to swap out with replacement. Although had to initially go through manufacturer warranty process (poor service) once approved for warranty replacement geek squad and Best Buy came through quickly and efficiently. Highly recommended, especially when in home service and installation is required.

Excellent washer and dryer set. Washer gets rid of the stains and clothes smells fresh after every wash. Dryer fully drys clothing very efficient units.

The service is great customer services is great. There timing is good the are professional.

In the past I have skipped the additional Geek Squad protection with appliance purchases. However, the newer appliances have significant electronics / controls equipment... and that has a greater risk of failing. Sure enough it did with our new washing machine, but it was simple to scheduled the repair thru Best Buy and the service tech was great. It's the way to go!

Process was a process from the beginning but once product was deemed not fixable the replacement process was amazing.

Bought this plan for my washer. Five months after buying the washer and this plan, my washer had a leak. It was a disconnected tubing and was fixed quickly for free (would cost over $200). Yeah it would be still under the manufacturer's warranty but from what I have read it could be a headache to get help from them.

Great purchase experience the perfect appliance, customer service always willing to help

I always purchase warranty through best buy, they come out, fix if needed. Easy to talk to over phone and great repair people.

I have always been told to purchase extended warranties and have never really needed to use them or I am often disappointed with the coverage that is given. I found myself having to use the Geek Squad protection one time and they were amazing. They gave me all of the options and made sure that I received the best option. I will never make a purchase without it again.