Customer Ratings & Reviews

This refrigerator purchase is the result of a previous lemon. Geek Squad sent out repair people 3 times and then determined to replace it. The particular model was no longer available so sent me a voucher for purchase price to put towards this purchase. And you bet I bought the Geek Squad protection plan again on this one!

Haven't had to use it yet, but decided it was a good idea to have extended coverage for my new washing machine.

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

I love best buy been with them for years with my applying

Best service always buy home warranty this any stuff you buy

i purchased the warranty because i have had to use it in the past. I highly recommend getting it because it will save you money later.

Excellent excellent excellent customer service! Love it ❤️

In the past I have skipped the additional Geek Squad protection with appliance purchases. However, the newer appliances have significant electronics / controls equipment... and that has a greater risk of failing. Sure enough it did with our new washing machine, but it was simple to scheduled the repair thru Best Buy and the service tech was great. It's the way to go!

This washer might save you money without having an agitator but it will take forever to wash your clothes! 79 minutes is a long time for a normal load

Great, fast and fixed issue. Tech was quick to fix issue

Great price for piece of mind. We don't generally buy protection plans but felt out necessary with modern appliances

Outstanding installation and support. When dryer stopped working, geek squad provided prompt support to swap out with replacement. Although had to initially go through manufacturer warranty process (poor service) once approved for warranty replacement geek squad and Best Buy came through quickly and efficiently. Highly recommended, especially when in home service and installation is required.

Best decision I ever made one bill all things covered by Best Buy as long as it’s purchased for them really good job with this one guys!

I always get extra protection when making big purchases. My last appliance I purchased I got the 3 year warranty and I never had to use it, Would definitely recommend.

LG steam front load washer and dryer, I have these at both houses, uses very little Easter and cleans your cloths very good. The dryer has wrinkle free setting that leaves your clothes pretty close to wrinkle free. Also have the pedal stool with the built in washer for quick wash of one or two items while you’re running a full load

The installers did a fine job of bringing in and setting up my new LG gas dryer. They followed COVID protocols, used shoe covers, carefully removed and restored the hydrolic hinge on my screen door, properly installed gas hose & exhaust, leveled the unit, and made sure the unit was working properly before the left.

This is a must buy for appliances as i do not think quality of GE/Samsung/LG are the same anymore. My last washer started having issues at 3 years and this is worth every penny for peace of mind protection

Haven’t had to use it but I would have paid more for a 10year warranty.

Haven’t had to use the extra warnaty but it always good to have extra protection

Beautiful washer and dryer. They look beautiful together and work perfectly.