Customer Ratings & Reviews

The agents very Professional. I’m grateful for their help!

This was the 2nd group that came out as the first washer didn't work correctly. They also did a great job with installment.

I was so happy that I had the 5 year Geek Squad Protection Plan. I had an internal problem with my Maytag Washer and the Protection Plan kicked in and they replaced the washer when it could not be fixed. Everyone was nice about the problem and now I have my new replacement washer. So I have renewed the plan when it came up.

The dryer I bought with a 3 year geek squad warranty broke right before the warranty expired. I called geek squad they set a appointment within a few days. The repair man came and diagnosed the problem. He called me later to let me know the repair was over the limit they allowed for cost and they would replace dryer for free with exact one. The squad is the best way to go

Nice to.kmow if something goes wrong Wasn't a bad price point

Both appliances are very easy to use. We bought them about 2 months ago and so far both are working wonderful. I bought the 5 yrs extended warranty as well just in case.

Washing machine is great! I love the vent where is keeps it from smelling like other washing machines

If you're spending that much on an appliance, it only makes sense to look in to the extended warranty. I have purchased these on my most expensive purchases and have had to use it on several. To get it repaired or replaced for the cost was well worth it. Have I purchased a warranty and never had to use it, sure, but the times I have had to use it I was very glad I had it.

This protection is like having a double-edged sword because the company that created the device will also protect it under its warranty and repair coverage so double is better than single apply for the geek squad also!!

Good t customer service Great job Geek Squad. Thank you!

always a pleasure dealing with best buy team members go above and beyond to help always recommend friends and family to go to best buy

Geek squad has excellent customer service. Definitely recommend !

Comes in handy when you need it. Always available. Answers questions or finds the right person for you

Cant really give a rating for this. I have not had to call for service yet. BUT, when I called the service number, the person ansering the phone answered my setup questions politely and patiently

Was offered a great price to protect my investment.

Very good product and give a good save feelings create

I've never used a laundry in one item before. Buying Best Buys protection plan gave.me the confidence to purchase this washer/dryer in one single unit and I absolutely love it?

Geek squad always delivers great content squad protection

It better be good for a repairs. I didnt buy it for anything but that

Wish installers had been better trained on Customer Service. It would have made the installation experience more pleasant. One instance installer kept telling me "No" including telling me not to ask so many questions, they had to get on to other jobs. I said in my business we never say "No" we try to make things work. His reply, "I wouldn't work for you."