Customer Ratings & Reviews

Let me start off with a huge shout out to Carlos who serviced our machine several times. He was kind, courteous and very informative. I highly recommend the three year plan for appliances.

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

Look, who cares about what they call themselves. Three years of knowing that a fix for any problem with my new washing machine is only a phone call away is worth every cent I paid for it. What price peace of mind? I doubt I will ever need to call them but I know that if I do, they'll be there to fix whatever is broken, and at seventy, that's worth a lot.

Excellent Service!! Highly recommend! Delivery was on time & received a courtesy call letting me know they would be to my home in approx. 35 minutes & they were.

We love the Geek Squad protection that comes with everything

The geeks are there for when my washer and/or dry are in need of help.

The agents installed my washer and dryer and made sure everything was working as it should be with the correct connections and hardware.

It is what it is. Insurance... If you don't need to use it it seems like a waste of money. But it you DO need it. It's worth every penny. Luckily we haven't needed to use it as our items have been of great quality so far.

I haven’t had to use my protection yet! I hope not to. Thank you

Haven't used yet lol but seems to be worth having.

I like the geek squad plan. They're very helpful if you need them.

You must purchase this extra protection because they don’t make appliances to last for years any longer. I had a washing machine I bought at Best Buy that only lasted a year and a half before it flooded my carpet. Geek Squad came and repaired it zero cost.

This combo works so smooth, at first i was on the fence about the products but gave it a shot either way. It washes and dries as needed. Happy thus far. Didnt disappoint.

The Geek Squad Protection plan has always been a must-have. Appliances breakdown and its best to be protected. I've used Best Buy protection plans in the past and have been satisfied. Don't buy an expensive appliance without one.

From Store to Delivery top notch Service, old appliances were removed with the new ones taking their place with cars and Demonstration run.

I'm a big believer of the 5-year warranty when you purchase a big appliance. I had my LG washer replaced free of charge when the technician could not fix the issue. I had the washer for 3 years and received a brand new one.

Haven’t had to use the extra warnaty but it always good to have extra protection

The greatest moment is knowing that you are able to exchange, trade, or receive credit for the item if it is within the time of the insurance agreement. Great feeling knowing that best buy backs up most of its items thru this insurance.

Anytime you can get a great price on an item at Best Buy and get the protection plan for protection and peace of mind, that is the Best Buy of all.

I’ve used geek squad for 20 years. From my computers, laptops, washers, dryers, refrigerators, stoves I’ve purchased them and geek squad always comes through!