Customer Ratings & Reviews

The delivery guys delivered and set up the stackable washer dryer where I wanted it

Great item arrived in perfect conditions, have done my laundry and way better than top load Washer. Great Protection for my appliance.

Best buy has the best no hassle return policy and best customer service.

I purchased Geek Squad protection when I bought my washing machine. It adds a good selection of protection if anything happens to my appliance. I feel more secure with this purchase.

Because I bought an open box, it made the cost of the protection plan really affordable. There are some items, in this case a washing machine, which I like to have a warranty on. Haven't had to use it yet but I'm betting if I do, Best Buy Geek Squad will do right by the warranty.

It is always worth the price to get a 5-year protection option on your appliance. Appliances are not made like they used to be 25 to 30 years ago - one thing goes wrong, and it's a large bill if no protection. Get the coverage.

Great item arrived in perfect conditions, have done my laundry and way better than top load Dryer. Great Protection for my appliance.

Geek squad technicians arrived on time. They did their work well. After they finished to install my washing machine, they explain the basic procedure how to use the new Brand Samsung washing machine.'

I purchased the 5 year warranty from Best Buy. The warranty is reasonable compared to other appliance stores and manufacturers warranty. It's great to have the peace of mind. Would recommend getting a warranty for your washer.

Look, who cares about what they call themselves. Three years of knowing that a fix for any problem with my new washing machine is only a phone call away is worth every cent I paid for it. What price peace of mind? I doubt I will ever need to call them but I know that if I do, they'll be there to fix whatever is broken, and at seventy, that's worth a lot.

I am glad that I have this. However, one thing to note is that during the factory warranty period Geek Squad is not effective. You must go through the manufacturers system. I did have a slight issue with my washer and had to wait a month for the factory technician to show up, even though I had paid extra for Geek Squad service.

Although i have yet to use the geeks squad service. I know and understand that i had to purchase this Geek protection with my brand new washer, i could easly rest knowing that if anything goes wrong with my washer. They geeks squad will be there to fix it.

Love my washer. Finally, I was able to wash my Ugg blanket. I can do large loads and not have to go to the laundry mat

Always good to have protection and hopefully never need it.

The go above and beyond to help with your needs !!

I purchased this to back up my new purchase. You never know when you may need this protection but one thing I do know is that if I have this BestBuy is there to help and keep me going. I always recommend this added protection and you should get it as well always!! Thanks BestBuy!!

Service was very professional and worked with my schedule.

My experience this month has been great we love this washer machine and hope can work well for many years..

Agents are great! Very helpful and attentive. Wish everyone was like that.

This item first time problems i was call rightaway they exchange but second one is same problem didn't exchange bue they try to fix . I get scheduled.